Bilingual Customer Service Representative

Job Description

Job Description

We are seeking a friendly and customer-focused Customer Service Representative to assist borrowers with account questions and provide helpful payment reminders.

Responsibilities

• Handle inbound calls from borrowers with general questions and account inquiries
• Provide friendly reminders about upcoming first payments during calls
• Make outbound calls, primarily leaving voicemail reminders offering assistance
• Deliver clear, helpful, and professional communication on every interaction
• Answer questions and guide customers through next steps as needed
• Maintain accurate notes and updates in the system

Qualifications

• Bilingual in Spanish is a plus!
• Friendly, positive, and helpful phone presence
• Strong communication and listening skills
• Comfortable handling both inbound and outbound calls
• Reliable and able to manage a high call volume
• Previous customer service or call center experience preferred

Pay: $20.00 - $22.00 per hour

About Pathfinders, Inc.

Pathfinders, Inc. was established in 1997 as a full service staffing solutions provider. Pathfinders was born from a single idea: Our founder wanted to create a company with the capabilities of a national staffing provider but with the customer service and personality of a local provider. We connect the area's best talent with the area's best companies!

Inc. 5000 winner - 5 years
Philly's Fastest Growing Companies - 5 years

Company Description

About Pathfinders, Inc.\r\n\r\nPathfinders, Inc. was established in 1997 as a full service staffing solutions provider. Pathfinders was born from a single idea: Our founder wanted to create a company with the capabilities of a national staffing provider but with the customer service and personality of a local provider. We connect the area's best talent with the area's best companies!\r\n\r\nInc. 5000 winner - 5 years\r\nPhilly's Fastest Growing Companies - 5 years