Field Engagement Specialist (CHW)

Community Health Choice, Inc. (Community) is a non‑profit managed care organization licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 members with the following programs: Medicaid State of Texas Access Reform (STAR) program for low‑income children and pregnant women Children’s Health Insurance Program (CHIP) for the children of low‑income parents, including CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre‑existing conditions Community Health Choice (HMO D‑SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more Improving members’ experiences is at the heart of every Community position. We strive every day to make sure that our members have access to high‑quality health care they need and deserve. Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high‑risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self‑sufficient and receives no financial support from Harris Health or from Harris County taxpayers.

JOB SUMMARY

The Field Engagement Specialist is responsible for engaging STAR+PLUS members and families in service coordination by facilitating communication, assisting in health system navigation to promote access, encouraging the member to adopt healthy behaviors, and empowering the member, caregiver, and/or family to interact with health and social services. The specialist supports the member’s appointed case manager through an integrated service coordination approach that involves engaging with the member’s community support. The specialist actively outreaches and links members to behavioral health, primary care, and community‑based services, especially those who are historically hard to engage and/or the service coordinator is unable to reach through telephonic channels. The specialist provides motivational interviewing, social support, informal counseling, advocacy for individuals and community health needs, and educates patients about the importance of routine health, wellness screenings, annual visits, monitoring, and preventing the development of chronic health conditions. The Specialist will primarily work out in the field and at various events.

JOB SPECIFICATIONS AND CORE COMPETENCIES

The Specialist conducts personalized support to help members achieve good health practices, conducts community outreach and home visits, collaborates closely with an interdisciplinary team, and consistently demonstrates a high standard of ethical behavior, professionalism, compassion, and confidentiality. The Specialist will ensure operational and departmental goals are achieved and strive to improve quality and business processes for assigned areas of responsibility. The primary work setting is in the field, including events, outreach, and hard‑to‑reach populations.

QUALIFICATIONS

High school diploma or GED equivalent. Certified as a Community Health Worker through the Texas Department of State Health Services (DSHS) or another comparable organization. Minimum 2–3 years of demonstrated experience in a community health setting: patient navigation, care management, or direct service provision in a community health/outreach or social resource agency. Able to perform environmental assessments and social interventions in member homes, including handling allergens or tobacco smoke. Experience serving the Medicare population and/or older adults with disabilities is preferred. Technology literacy: proficiency in CRM and case‑management software such as Salesforce and in Microsoft Word, Excel, and Outlook. Moderate to advanced computer knowledge is required. Comfortable using keyboards, laptops, tablets, and other portable devices for documentation and telehealth visits. Valid driver’s license and reliable transportation; must be able to travel by personal automobile to multiple community locations each workday. Strong analytical, organizational, prioritization and time‑management skills. Ability to work independently under minimal direction. #J-18808-Ljbffr Community Health Choice, Inc.