Technology Support III

Technology Support III

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III at JPMorganChase within the Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities:

• Delivers end-to-end application and infrastructure services, supporting day-to-day maintenance of critical systems to ensure seamless business operations, sustained operational stability, resilience, and high availability.
• Demonstrates a production-support-first approach by independently handling and resolving day-to-day issues impacting the application stack, while leveraging development expertise to drive long-term solutions.
• Proactively monitors production environments for anomalies using standard observability toolsets and real-time dashboards, continuously enhancing them to provide visibility into system operability, performance metrics, and timely issue remediation.
• Identifies, escalates, and communicates issues in a timely manner while providing well-defined solutions to business and technology stakeholders.
• Analyzes complex situations and emerging trends to anticipate, prevent, and resolve incidents, driving effective problem and change management across full-stack technology systems, applications, and infrastructure.
• Oversees the trading application stack and critical batch processing workflows to maintain operational integrity and performance standards.
• Engages regularly with business client services, infrastructure teams, and key stakeholders to ensure alignment and continuity of supported applications.
• Manages the seamless onboarding of new businesses, clients, and applications into the team's portfolio, ensuring smooth integration and transition.
• Provides support during weekday and weekend shifts on a rotational basis to ensure round-the-clock operational coverage.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Undergraduate degree in a numerate subject (e.g. mathematics, engineering, computing science)
• Experience with Control M and Autosys Scheduler
• Experience developing and supporting applications built on Python, Java, or .NET framework
• Experience with relational databases and ability to write complex SQL queries
• Experience working with UNIX/Linux platforms - Red Hat Enterprise Linux (RHEL) and AWS platform
• Proficiency with incident and problem management best practices including resource coordination, stakeholder communication, root cause analysis, and incident post mortems

Preferred qualifications, capabilities, and skills

• Working knowledge of public cloud
• Demonstrated knowledge of Networking/Infrastructure
• Experience with KDB or other non-SQL databases
• Experience supporting public/private cloud-based, Java or trading applications a plus
• AWS certifications preferred (Cloud Practitioner)
• Working knowledge of Grafana, Splunk, is a plus; Working knowledge in automation scripting is preferred.
• Working knowledge of Investment Banking