Product Operations Associate

Role Description

We are hiring a highly organized, technically comfortable, detail-oriented Product Operations Associate to support the day-to-day execution of VendHub.

The Product Operations Associate will work directly under the Head of Technology to support product execution, marketplace operations, supplier data management, user feedback collection, QA testing, documentation, and internal coordination.

This is not a senior product strategy role and not a technology decision-making role. The associate will not own the roadmap, architecture, engineering management, or final prioritization decisions. Instead, this person will own the operational details that make the product and technology function run cleanly.

The right person will make sure product work is organized, requirements are clear, tickets are complete, QA is documented, supplier data is accurate, user feedback is captured, and execution does not slow down because of missing details.

Qualifications

• 1–3 years of experience in product operations, operations, project coordination, customer success operations, SaaS support, marketplace operations, business operations, QA coordination, or a similar role.
• Strong written communication skills and ability to turn messy requests into clear summaries, requirements, and action items.
• High attention to detail, especially around data accuracy, pricing, product listings, user records, and implementation notes.
• Comfort working with SaaS products, admin tools, spreadsheets, ticketing systems, and internal dashboards.
• Ability to test software workflows carefully and document bugs clearly.
• Strong organizational discipline. This role requires tracking many small moving pieces without letting them disappear.
• Comfort working cross-functionally with product, engineering, customer success, sales, finance, and external partners.

Requirements

• Support the Head of Technology by converting business requests, user feedback, and internal priorities into clear tickets, summaries, acceptance criteria, QA notes, and follow-up items.
• Maintain product trackers, ticket boards, implementation notes, and status updates.
• Identify missing requirements, unclear requests, incomplete data, and unresolved dependencies.
• Prepare organized product inputs so the Head of Technology can make better prioritization and technical decisions.
• Track open product items and ensure owners, due dates, blockers, and next steps are clear.
• Test new features before release, including checkout flows, marketplace listings, dashboards, reporting tools, onboarding flows, entitlement logic, supplier workflows, user permissions, and customer-facing platform changes.
• Create and maintain QA checklists for major product areas.
• Document bugs clearly with screenshots, recordings, steps to reproduce, affected users, expected behavior, and actual behavior.
• Coordinate with engineering or the Head of Technology until bugs are resolved or properly prioritized.
• Confirm that released features match the approved requirements.
• Maintain accurate supplier, product, equipment, pricing, rebate, and marketplace listing data inside VendHub.
• Coordinate with internal stakeholders and external suppliers to collect required product information, including model numbers, categories, pricing, MSRP, product images, brochures, specs, financing details, shipping requirements, and attribution rules.
• Help ensure VendHub product listings are complete, accurate, and commercially usable before launch.
• Support supplier onboarding workflows and make sure required information does not sit incomplete.
• Flag issues that require business, pricing, technical, or strategic decisions to the Head of Technology.
• Assist in maintaining clean platform data across users, operators, suppliers, equipment, transactions, subscriptions, and marketplace activity.
• Support reporting needs for product adoption, user activation, marketplace GMV, equipment orders, supplier performance, attribution, and feature usage.
• Help create and maintain basic internal dashboards, exports, and recurring reports.
• Identify data quality issues and escalate them before they become reporting or operational problems.
• Collect, organize, and summarize feedback from operators, suppliers, sales, customer success, leadership, and internal users.
• Distinguish between bugs, feature requests, training issues, data issues, and one-off requests.
• Work with Customer Success and Support to identify platform friction, onboarding issues, missing documentation, or recurring user confusion.
• Maintain internal documentation, product notes, process guides, release notes, and support handoff materials.
• Keep development tickets, product trackers, supplier checklists, QA logs, and implementation notes current.
• Ensure product-related information does not live only in Slack, email, or verbal conversations.
• Follow up consistently on open items.
• Create structure around messy product and operational details.

Benefits

• Must be detail-oriented.
• Must be able to write clearly.
• Must be comfortable with ambiguity but not passive inside it.
• Must follow through without needing constant reminders.
• Must be willing to work in spreadsheets, admin tools, support tickets, product trackers, and QA environments.
• Must have enough technical curiosity to understand how software workflows break, even if they are not an engineer.
• Must understand that their role is execution support, not roadmap ownership.