Product Operations Specialist

Role Description

As our Product Operations Specialist for Fraud New Products & Launches, you will be the absolute guardian of operational readiness. You will bridge the gap between Product, Engineering, Strategy, and Fraud Operations, ensuring that every new product, payment method, corridor, or market expansion launches securely without operational drag or unexpected fraud exposure.

You are a full-stack operational project manager with a deep understanding of payments and fraud mechanics. You know how to design risk frameworks, align complex cross-functional teams under tight deadlines, and build repeatable governance rails from scratch. You will roll up your sleeves to map out specific fraud risk vectors, build our Go/No-Go playbooks, and scale our operational launch capabilities as Félix continues its rapid regional expansion.

Responsibilities

• Launch Readiness Ownership: Own operational requirements (people, process, tooling) for every new product/corridor/payment-method launch before go-live.
• Risk Vector Design: Support identifying and document the specific fraud risk vectors introduced by each new product. Work with Strategy but mostly get the risk vectors and design the approach with stakeholders (Investigations, Ops).
• Queue & Staffing Design: Define the queues, SLAs, and staffing implications a launch introduces; hand off to Ops team for execution.
• Readiness Playbook & SOPs: Build and iterate operational and escalade SOPs for Ops to execute.
• Cross-Functional Project Management: Run the operational workstream of each launch timeline across Product, Eng, Strategy, and Ops.
• Post-Launch Retros: Run post-mortems and feed learnings back into the playbook.
• Reporting to Leadership: Present launch pipeline status and readiness health to the Fraud Product & Operations Lead.
• Monitoring Operational Launch Success: Monitor Operational Effectiveness and decide when to declare BAU.

Qualifications

• Proven track record running cross-functional teams, programs, or product launches under strict deadlines.
• Exceptional capacity to manage and align stakeholders (Product, Eng, Strategy) without formal authority.
• Deep understanding of fintech risk ecosystems, transaction monitoring, or payment operations.
• Experience in risk-vector & SOP design for new products, as well as governance/readiness-gate design.
• Hands-on data fluency (SQL/BigQuery for tracking readiness metrics).
• Exceptional written communication and documentation clarity.
• High capacity to operate autonomously and take complete ownership under high ambiguity.
• Advanced proficiency in English.

Requirements

• These are the applicable requisites, although equivalent competencies in any of the above will also be considered.

Benefits

• Competitive salary
• Initial stock options grant
• Annual performance bonus
• Health, dental, and vision plans
• Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.
• Continuous learning opportunities
• Unlimited PTO
• Paid parental leave
• Empowering opportunities for growth in a dynamic entrepreneurial environment

Equal Opportunity Employer

At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.