Product Operations Associate

Role Description

We are looking for a Product Operations Associate to help strengthen how Unanet’s Product organization plans, executes, learns, and improves. In this role, you will support the operating system of Product by bringing structure to ambiguity, improving team rhythms and workflows, maintaining strong documentation and reporting, and helping cross-functional teams move from ideas to action with greater clarity, consistency, and speed.

You will partner closely with Product Management, UX, Engineering, and customer-facing teams to support planning, alignment, decision-making, and continuous improvement across the organization. This role is ideal for a highly organized, analytically minded, adaptable professional who enjoys building better ways of working, thrives in evolving environments, and actively uses AI-enabled tools to improve quality, speed, and execution.

What You’ll Do

• Support product planning and operating processes, including roadmap reviews, intake workflows, dependency tracking, release coordination, and follow-up on key initiatives.
• Maintain and improve team processes, templates, standards, and documentation to promote consistency, visibility, and execution quality across the product organization.
• Partner with Product Management, Engineering, Design, customer-facing teams, and other stakeholders to support alignment, decision-making, and effective execution.
• Prepare and maintain dashboards, reports, and analysis that provide visibility into delivery progress, product health, adoption signals, and operational performance.
• Maintain accurate product documentation, decision logs, and internal knowledge resources so teams can move faster with stronger shared context.
• Identify manual, repetitive, or unclear workflows and recommend improvements through process refinement, standardization, automation, and AI-enabled tools.
• Use AI tools responsibly to support research, synthesis, drafting, analysis, knowledge retrieval, and workflow acceleration while validating outputs with sound judgment.
• Help identify, test, and scale practical AI use cases that improve how Product works, including meeting summarization, content drafting, workflow support, knowledge access, and lightweight automation.
• Contribute to an iterative operating model where processes evolve as the team learns, priorities shift, and new tools create better ways of working.
• Help evolve how Product works in an AI-first organization by modeling curiosity, adaptability, and strong day-to-day use of AI in support of quality and speed.

Your First 90 Days

• In your First 30 Days, you’ll build a strong understanding of the Product organization’s operating rhythms, planning processes, documentation standards, tooling, and cross-functional stakeholder landscape.
• In your First 60 Days, you’ll begin taking ownership of core operating workflows and recurring processes, helping improve documentation, dashboards, reporting, and coordination across teams.
• In your First 90 Days, you’ll be contributing as a trusted operator across the Product organization, helping scale practical improvements in workflows, documentation, reporting, and AI-enabled ways of working.

Qualifications

• 1 to 3 years of experience in product operations, product management, consulting, or a similar cross-functional role within a software or technology environment, or equivalent transferable experience for candidates making a career or discipline shift into product operations.
• Demonstrated ability to operate effectively in a fast-moving environment where priorities, processes, and tools continue to evolve.
• Experience supporting planning, coordination, documentation, reporting, or process improvement work for cross-functional teams.
• Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities with follow-through.
• Analytical capability and comfort working with spreadsheets, dashboards, reporting tools, and structured documentation.
• Strong written and verbal communication skills, with the ability to synthesize information clearly for a range of stakeholders.
• Comfort learning and applying AI tools in day-to-day work, including generative AI, workflow automation, or knowledge support tools.
• Demonstrated interest in using AI to improve team productivity, decision-making, and operational effectiveness.
• Sound judgment in validating AI-generated outputs and handling sensitive information appropriately.
• Experience working with cross-functional stakeholders to gather information, identify gaps, and improve team execution.
• Bachelor’s degree or equivalent practical experience preferred.

Your Differentiators

• Track record operating in a builder-led environment where speed, iteration, and outcomes matter more than excessive process.
• Experience using AI-assisted workflows for drafting, synthesis, meeting preparation, knowledge retrieval, or operational execution.
• Fluency with modern product and AI-enabled tools such as Jira, Confluence, Figma, Lucid, airfocus, Pendo, Power BI, and generative AI assistants.
• Experience supporting a product team through launch readiness, post-launch learning, and iterative process improvement.
• Comfort working in ambiguity and helping shape new ways of working as a function evolves.
• Experience supporting SaaS or other system-of-record software environments.

Benefits

• The salary range for this opportunity is $90,000 - $120,000 per year.
• You will be eligible for employee equity as well as discretionary bonus compensation, subject to plans that may be in effect from time to time.
• You will further be eligible to participate in Unanet's employee benefits plans and programs.

Company Description

Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status or any other consideration made unlawful by applicable federal, state or local laws.