Operations Associate

Role Description

The Associate, Operations performs implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Investigates and settles customer service issues. Makes decisions related to the implementation of new/updated programs or large-scale projects for the function and supporting technical/operational procedures and processes, requiring an in-depth understanding of how organization capabilities interrelate across the function or segment.

• Implements strategic plans, drives goals and objectives, and improves performance.
• Acts as a subject matter resource for the team.
• Assists with training/coaching of new hires.
• Provides input into functions strategy.
• Executes varied and complex transactions/processes utilizing standard procedures.
• Has specific responsibility for one or multiple specialized products or functional areas.
• Has responsibility for larger, more complex or sensitive assigned accounts or portfolio.
• Processes and/or reconciles varied and complex transactions in accordance with established policies and procedures.
• Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions.
• Identifies and resolves exceptions; escalates appropriately.
• Ensures the appropriate materials and documentation are available to complete transactions.
• Provides responses and documentation to inquiries and ad hoc requests.
• Completes research and provides feedback on workflow and work received.
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

Qualifications

• Bachelor’s Degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required.
• 5+ Years of experience in an operations environment - Required.
• Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.
• Knowledge of and ability to bring a reported problem to successful resolution.
• Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.
• Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.
• Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.
• Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
• Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
• Excellent verbal and written communication skills.
• Demonstrated proficiency with Microsoft Office Suite with emphasis on Outlook, Word, and Excel usage or comparable software application.
• Previous exposure to various commercial lending finance products and structures.
• Strong analytical, problem-solving, and decision-making skills.

Requirements

• Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Benefits

• The base pay range for this position is posted below and represents the annualized salary range.
• For hourly positions (non-exempt), the annual range is based on a 40-hour work week.
• The exact compensation may vary based on skills, experience, training, licensure and certifications, and location.
• Base Pay Range: Minimum: $58,125.00 USD, Maximum: $100,000.00 USD.
• Offering more than just a paycheck, our benefits are designed to support you, your family, and your well-being, now and into the future.