Apartment Maintenance Technician 2

Job Description

Job Description

Who we are:

Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.

Job Overview:

As a Maintenance Technician 2, you will be responsible for completing a variety of hands-on maintenance and repair tasks across the property, with a strong emphasis on accountability, quality workmanship, and legendary customer service. This role is focused on executing maintenance work, responding to service requests, and supporting overall property operations. You will work closely with the onsite team but will not have supervisory or vendor management responsibilities.

Essential Functions Include but are not limited to:

Accountability

• Complete assigned maintenance tasks accurately, efficiently, and within expected timeframes.
• Document work performed, parts used, and time spent in the maintenance management system.
• Follow established maintenance schedules and prioritize work orders based on urgency and resident needs.
• Adapt to varying property needs and provide maintenance coverage at assigned communities.
• Maintain company standards, policies, and operating procedures across all locations.
• Participate in after-hours emergency on-call rotations as required.

Legendary Customer Service

• Respond to resident maintenance requests in a courteous, professional, and timely manner.
• Communicate clearly with residents regarding repairs, timelines, and completed work.
• Maintain a positive, service-oriented attitude when interacting with residents, team members, vendors, and visitors.
• Foster positive, active, and collaborative relationships with residents, neighboring properties, and coworkers.

Maintenance & Repairs

• Perform routine and corrective maintenance, including plumbing repairs, electrical troubleshooting, HVAC maintenance, appliance repair, and general building repairs.
• Perform general carpentry work, including drywall repairs, cabinet and countertop repairs, finish carpentry, door and lock repairs, and window and glass repairs.
• Conduct preventive maintenance inspections to identify and address issues proactively.
• Complete apartment turns and make-ready activities to ensure units are ready for occupancy.
• Assist with property improvement projects, renovations, and capital projects as assigned.
• Follow all safety procedures, company standards, and applicable regulations.

Property Upkeep

• Assist with maintaining the overall cleanliness, safety, and curb appeal of assigned communities.
• Identify and report safety hazards, building issues, or code concerns to leadership.
• Perform regular inspections of building systems, equipment, amenities, and common areas.
• Support special projects and maintenance initiatives as assigned throughout the company portfolio.

Qualifications:

• High school diploma or equivalent required; additional technical certifications or training preferred (CAMT, EPA 608 Type II or Universal, CPO).
• Minimum of 2 years of apartment maintenance experience or experience in a related field.
• Strong technical skills with the ability to troubleshoot, diagnose, and repair common maintenance issues.
• Proficiency with basic computer systems and office software, including Outlook, Yardi (or similar property management software), and key control systems.
• Excellent customer service skills with a commitment to delivering legendary service to residents and team members.
• Ability to work independently and collaboratively in a fast-paced environment.
• Availability to work evenings, weekends, and participate in an on-call rotation as needed.
• Must possess a valid driver's license, maintain current automobile insurance, and have reliable transportation.

Physical Requirements

• Ability to walk, stand, and move for extended periods.
• Ability to climb stairs, ladders, and navigate multi-level buildings.
• Ability to work in various environments, including offices, mechanical rooms, attics, crawl spaces, outdoor property grounds, and active construction or renovation sites.
• Ability to lift or move items up to 50 lbs occasionally.
• Ability to perform hands-on maintenance tasks, including bending, kneeling, reaching, twisting, and working in confined spaces.
• Ability to safely use hand tools, power tools, testing meters, and maintenance equipment for inspections and troubleshooting.
• Ability to tolerate exposure to varying weather conditions, dust, noise, chemicals, and HVAC/mechanical environments.
• Ability to communicate clearly and effectively in person, over the phone, and during meetings and trainings.
• Ability to use computers, tablets, mobile devices, and standard office equipment.
• Must maintain company standards in dress and appearance per uniform policy for maintenance.

Benefits and Perks

• Medical, Dental, and Vision insurance (eligible after 60 days)
• MetLife Supplemental Insurance options
• Employee Assistance Program (legal, financial, and counseling services)
• 401(k) plan (after 90 days)
• Long-Term and Short-Term Disability options
• 15 PTO days, 8 paid holidays, and 1 floating holiday
• ORCA card
• Wellness program and e-learning platform for ongoing development

The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.