Account Manager - Mass Channel in Sales

Account Manager

KITSCH is proud to be recognized as a self-financed, female-owned global accessory brand built on positivity and pure hard work. Established in 2010, with a business plan no longer than a paragraph, Kitsch has grown from door to door sales to selling products in over 27 countries across 20,000 retail locations worldwide.

Job Responsibilities and Key Result Areas

Customer Relationship Management

• Build and maintain strong relationships with key retail customers, distributors, and stakeholders by serving as the primary point of contact.
• Manage regular communication cadences with all key retail partners and drive account retention and satisfaction across the full portfolio.
• Represent the brand with professionalism and strategic intent in every retailer interaction.

Account Management & Expansion

• Analyze sales data, market trends, and competitive activity to inform and execute account strategy aligned with the Director of Mass.
• Lead Line Review meetings and secure new item distribution across your channel.
• Identify and act on whitespace and expansion opportunities within existing and target accounts.

Trade Spend & Promotional Management

• Plan, execute, and reconcile trade spend in partnership with Finance, with a focus on ROI, efficiency, and profitability.
• Evaluate promotional performance and eliminate underperforming activity.
• Maintain a forward-looking promotional calendar aligned to retailer windows.

New Item & Innovation Launches

• Lead the sell-in and in-market execution of new product launches, ensuring distribution commitments are secured ahead of go-live.
• Coordinate cross-functionally on inventory readiness, compliance, and retailer portal requirements.
• Monitor and report on post-launch performance across all accounts.

Merchandising & Display Planning

• Identify and pursue brand block improvements and incremental display opportunities with retail partners.
• Align display and reset activity to retailer calendars and seasonal windows.
• Ensure all in-store programs meet profitability standards.

Team Management

• Define roles, responsibilities, and priorities for Sales Coordinators and lead them with clear expectations and accountability.
• Coach and develop team members through regular feedback, check-ins, and performance conversations.
• Identify gaps and build team capacity to meet evolving channel needs.

Cross-Functional Collaboration

• Maintain forecast alignment with the Inventory team and flag risks proactively.
• Drive resolution of chargebacks and compliance issues in collaboration with relevant internal teams.
• Act as the primary liaison between retail partners and internal stakeholders to ensure timely and effective resolution.

Core Competencies and Qualifications

• 3-5+ years managing retail accounts in CPG, beauty, or consumer products. Familiarity with Target, Ulta, and Walmart channels strongly preferred.
• Analytical mindset with comfort in syndicated data tools (IRI, Nielsen, SPINS), sell-through metrics, contribution margin analysis, and trade spend ROI evaluation.
• Proven ability to build and maintain productive, long-term partnerships with retail buyers, category managers, and distributor contacts.
• Cross-functional fluency with experience working alongside Finance, Supply Chain, Product Development, and Marketing teams.
• Experience managing, coaching, or mentoring junior team members with the ability to delegate effectively and develop talent.
• High attention to detail and strong follow-through on compliance requirements including retailer portals, OTIF, and chargebacks.
• Ability to manage multiple accounts simultaneously in a fast-paced, high-volume environment without sacrificing accuracy.
• Strong written and verbal communication skills with the ability to prepare and present compelling business reviews, line review decks, and sell-in materials.

What We Bring To The Table...

• Competitive Pay/Benefits
• A dynamic team
• Location: Remote
• An open mind for new ideas
• Growth…growth and some more growth!