Product Operations Delivery Specialist

Together, we own our company, our future, and our shared success.As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.Company : Black & Veatch CorporationReq Id : 114603Opportunity Type : StaffRelocation eligible : NoFull time/Part time : Full-TimeProject Only Hire : NoVisa Sponsorship Available: NoWhy Black & Veatch?Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation, 401k match and benefits that start day one.Our hybrid environment allows you to balance your work and personal life. At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.The Opportunity We’re seeking a Product Operations Delivery Specialist to own and drive the training, implementation, and adoption of Agile practices across software design and development teams building digital products while supporting operational excellence through delivery governance, metrics management and ServiceNow Strategic Portfolio Management (SPM) processes.This role actualizes the Digital Product Operating Model (DPOM) by establishing fit-for-purpose ways of working, coaching and working with product and engineering teams, and measuring outcomes that improve value delivery, predictability, and resilience at scale. You will partner with Product Leaders, Engineering Managers, Design, Architecture, InfoSec, and PMO/Governance to embed Agile, lean product discovery, and flow-based delivery practices ensuring the right artifacts, ceremonies, and metrics are executed from ideation and discovery through launch and scale. Embedding the DPOM’s principles and lifecycle at the team level is fundamental to achieving value, agility, predictability, and resilience in our digital products portfolio. The Product Operations Delivery Specialist(Process Leader) turns the operating model from a slide deck into a system of behaviors, artifacts, and metrics that teams use every day to deliver results. The Team Black & Veatch’s Business Enablement consists of critical groups that help enable the organizations people, projects, and businesses to be as successful as possible. Functions in this group include Digital & Information Technology, Global Finance, Global Human Resources, Legal, Risk Management, and Government Affairs and Real Estate and Building Services. Key ResponsibilitiesProcess Leadership and GovernanceTranslate and execute DPOM principles into actionable delivery frameworks (Scrum, Kanban, multi-track discovery/delivery, scaling patterns) tailored to product context; define lightweight, auditable controls that improve outcomes without adding friction.Establish and maintain the operating “playbook” (rituals, roles, artifacts, checklists, and decision cadences) that teams use during discovery, build, validate/pilot, launch, and scale.Partner with PMO, Governance, and Product teams to align product planning, sequencing, and delivery with investment guardrails, stage gates and portfolio rhythms, while administering ServiceNow processes including project setup, resource and cost planning, project baselines, risk and issue management, schedule maintenance, and status reporting to ensure effective governance, transparency, and execution.Training, Enablement and CoachingDesign and deliver role-based training for Product Managers/Owners, Scrum Masters, Tech Leads, Designers, QE, SRE and stakeholders; build onboarding paths and curriculum for new teams.Provide hands-on team coaching and execution (stand-ups, backlog refinement, sprint/PI planning, reviews/demos, retros, flow-of-work management), and one-on-one mentoring to uplift skill and mindset.Launch and facilitate a Community of Practice to institutionalize learning, share templates, and evolve standards.Implementation and AdoptionLead Agile readiness and “go-live” checklists across discovery, prototyping/planning, design/development, validation/pilot, and launch/scale; ensure required DPOM artifacts (e.g., PR/FAQ, JTBD, user research, business case, roadmap, SDLC/tooling, QA/InfoSec, WCAG) are produced with clear exit criteria.Integrate AI-enabled accelerators where practical (e.g., backlog generation, code assistance, test creation, documentation, analytics) as a core capability—consistent with DPOM’s guidance that AI is a strategic accelerator across the model.Partner with Architecture/Platform and DevOps to align team workflows with CI/CD, environments, observability, and SLO management.Measurement and Continuous ImprovementDefine and operationalize product and delivery metrics: value (OKRs, product KPIs), flow (lead time, cycle time, throughput, WIP/flow efficiency), predictability (commitment reliability), and quality/reliability (defect escape rate, CFR/MTTR, SLO attainment, change fail rate).Establish transparent dashboards; run inspect-and-adapt cadences with team and leadership; drive targeted experiments (Kaizen) to remove bottlenecks and improve capacity focus.Stakeholder Engagement and Change ManagementCreate simple narratives and visuals that connect product outcomes to enterprise strategy; coach stakeholders on agile funding, capacity planning, and evidence-based governance.Orchestrate communication plans and stakeholder workshops to build buy-in and sustain adoption across business and technology.Management ResponsibilitiesIndividual ContributorMinimum Qualifications10+ years in Agile delivery roles (Scrum Master/Agile Coach/Process Lead) supporting software product teams; proven success implementing Agile at team-of-teams or portfolio scale.Bachelor’s in Computer Science/Engineering or equivalent experience.Preferred QualificationsDeep fluency in Scrum, Kanban, Lean product discovery, and flow metrics; able to tailor practices to context (no “one size fits all”). Demonstrated experience leading adoption programs: curriculum design, workshops, team coaching, and leader enablement. Competence with product/engineering toolchains (e.g., Azure DevOps/Jira, Confluence, GitHub/GitLab, CI/CD, test automation, observability). Strong data orientation—defining OKRs and delivery metrics and using them to drive decisions and improvement. Excellent facilitation, storytelling, and change leadership skills with senior stakeholders across product, engineering, and business located across the globe. Background working with cloud-native architectures, APIs, data/ML pipelines, and platform practices to effectively partner with engineering leadership. Exposure to AI-assisted software delivery and knowledge management, consistent with DPOM’s AI-as-an-accelerator stance. Experience aligning product portfolio governance with stage gates/exit criteria and investment models. Communication and Cultural Fit Exceptional ability to engage and influence senior business stakeholders, translating complex technical concepts into clear business language. Skilled in building consensus across diverse teams and driving alignment on strategic priorities. Demonstrates a strong cultural fit for Digital and IT organization, embracing agility, collaboration, and continuous learning. Success MetricsImproved flow, quality and predictability of engineering outcomes, with reduced cycle time. Agile training coverage and competency uplift. Adoption of Agile practices, tied with measurable OKRs and product KPIs. Adoption and impact of AI enabled accelerators across the product lifecycle. Community of Practice engagement and reuse of templates/playbooks.Consistent governance compliance and delivery transparency through accurate ServiceNow planning, tracking, and reporting.CertificationsCertifications: CSM/PSM, A-CSM/PSM II or higher; Kanban (KMP), SAFe/SPC or equivalent; ICP-ACC/ATF or comparable coaching credentials. Work Environment/Physical DemandsHybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.10-20% travel expected.Salary PlanITS: Information Technology ServiceJob Grade017Black & Veatch endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at View phone number on us.fitly.work or via our accommodations request form. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned.Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.Notice to External Search Firms: Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.