Quality Management Systems Specialist

About The Organization Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers. Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at or connect with us on LinkedIn or Twitter Pay Ranges : $null-$null Location: Remote - Near Sun Chemical Location [Spring Grove, PA / Cincinnati, OH / Philadelphia, PA / Atlanta, GA / Northlake, IL] East Coast Preferred; Cincinnati, OH is ideal. Department: Global Quality Management Systems About The Role Sun Chemical is seeking a highly organized and detail-oriented Quality Management Systems Specialist to support our Global Quality Management Systems team. In this role, you will coordinate customer quality and compliance requests, support the administration of quality management systems (QMS), and serve as a key liaison for certification and quality documentation across North American operations. This position plays a critical role in connecting customer requirements, quality processes, training, reporting, and continuous improvement initiatives to ensure timely responses and consistent execution across the organization. Key Responsibilities Customer Documentation & Compliance Manage customer self-assessments, qualification questionnaires, supplier surveys, and related quality requests. Maintain and distribute approved quality manuals, policies, certifications, insurance documents, and compliance statements. Coordinate customer audit support, documentation requests, and corrective action follow-up activities with Quality and business teams. Serve as a point of contact for customer compliance and quality documentation inquiries. Quality Management Systems (QMS) Administration Support EtQ and SAP quality processes and maintain North American EtQ assignment matrices. Translate approved process changes into user-friendly guidance, training materials, communications, and workflow documentation. Coordinate QMS training for new and existing users. Provide user support, troubleshooting assistance, and issue resolution related to quality systems. Partner with process owners, site users, and technical support teams to assess requests, validate functionality, document impacts, and promote standardized processes. Coordinate testing, documentation, and communication of system enhancements across applicable modules. Reporting, Audits & Continuous Improvement Prepare and distribute quality system reports and key performance metrics. Support the internal audit program, including planning, conducting, documenting, and following up on ISO 9001 internal audits and corrective actions. Collaborate with business units and Quality teams on quality improvement initiatives and cross-functional projects. Participate in team meetings, continuous improvement activities, and quality system enhancement efforts. Manage SCRAP return processes in partnership with Customer Service and Environmental, Health & Safety teams. Qualifications Required Bachelor's degree in Quality, Business, Science, Engineering, or a related field; equivalent relevant experience may be considered. Experience supporting Quality Management Systems (QMS), Saleforce (or other CRM), SAP, customer compliance processes, audits, training programs, or quality-related initiatives within a manufacturing or technical environment. Working knowledge of ISO 9001 quality management system requirements. Strong organizational skills with the ability to manage multiple projects and priorities simultaneously. Excellent written and verbal communication skills. Experience creating documentation, training materials, reports, and customer-facing communications. Ability to work effectively with cross-functional teams and stakeholders at all levels of the organization. Strong attention to detail and commitment to process excellence. Preferred Experience with EtQ and SAP quality processes. ISO 9001 Internal Auditor Certification or Certified Quality Auditor (CQA) designation. Knowledge of project management methodologies and continuous improvement practices. Six Sigma training or certification. Experience coordinating system enhancements, testing, change management, and user adoption activities. What You'll Bring A customer-focused mindset and commitment to quality. Strong analytical and problem-solving abilities. The ability to work independently while collaborating effectively with diverse teams. A proactive approach to identifying opportunities for process improvement. Excellent follow-through and attention to detail. Why Join Sun Chemical? At Sun Chemical, you'll have the opportunity to contribute to a global organization committed to innovation, quality, and continuous improvement. You'll collaborate with talented professionals across multiple functions while helping drive quality excellence and customer satisfaction throughout our operations. Benefits We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary. EQUAL EMPLOYMENT OPPORTUNITY It is Suns policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law. Note: The base pay range listed is a good-faith estimate of what Sun Chemical may offer to new hires for this position. Actual compensation may vary based on a variety of factors, including the candidate's knowledge, skills, and abilities (KSAs), relevant experience, education, certifications, and alignment with the minimum job qualifications. Additional considerations may include prevailing wages in the work location and internal equity within Sun Chemical. #J-18808-Ljbffr