Customer Service

Location Store - S.DG-LA MESA, CA Responsibilities Help customers shop, locate products, and provide them with solutions. Provide a fast and friendly checkout experience; execute cash handling to standards. Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments. Educate customers on the Voice of Customer (VOC) survey. Assist with Omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Participate in the truck unload, stocking, and planogram (POG) processes. Responsible for completing merchandise recovery and maintenance, including the merchandise return / go‑back process and general store recovery to ensure a well‑merchandised and in‑stock store. Perform Store In‑Stock Optimization (SISO) and AD set duties as assigned. Support shrink and safety programs. Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members. Cross trained in Custom Framing selling and production. Preferred Knowledge, Skills, and Abilities None specified. Preferred Type of Experience Retail and/or customer service experience preferred. Physical Requirements Ability to remain standing for long periods of time. Ability to move throughout the store. Regular bending, lifting, carrying, reaching, and stretching. Lifting heavy boxes and accessing high shelves by ladder or similar equipment. If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Work Environment Public retail store setting; all public areas are climate controlled; some stock rooms may not be climate controlled. Some outdoor work may be required for retrieving shopping carts or while unloading trucks. Frame shop contains glass cutter and heat press. Work hours include nights, weekends, and early mornings. Eligibility Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older. Pay Base pay range: $16.90 - $19.70 per hour. EEO Statement Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Reasonable Accommodation Statement Michaels is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at View phone number on click.appcast.io. #J-18808-Ljbffr