Strategic Account Manager

Company Overview COME JOIN OUR JOURNEY!When you join TT, you join our global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions enabling a safer, healthier and more sustainable world. Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations. We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships. Our teams are fueled by performance and expertise, leading the charge in innovation, efficiency and delivering world-class customer service. Be part of the journey. Role Overview and Responsibilities IntroductionThe Strategic Account Manager is responsible for the commercial ownership and growth of assigned customer accounts within TT Electronics’ business. This role acts as the primary advocate for the customer internally, ensuring alignment across global sites and functions to deliver on customer expectations while driving revenue growth, customer satisfaction, and operational performance.The Strategic Account Manager operates in a highly matrixed, global environment and must influence cross-functional teams without direct authority, ensuring consistent execution and coordination across multiple manufacturing sites.This position reports to the Executive Vice President, EMS DivisionKey ResponsibilitiesCustomer Ownership & GrowthOwn the day-to-day commercial relationship for assigned accountsDrive revenue growth through expansion of existing programs and identification of new opportunitiesDevelop and maintain strong customer relationships across operational and mid-level leadershipEnsure high levels of customer satisfaction and responsivenessCommercial ManagementLead pricing, quoting, and commercial negotiations in alignment with business objectivesSupport contract management and ensure adherence to agreed commercial termsAct as the first point of escalation for customer issues and coordinate internal resolutionCross-Functional CoordinationWork across sites, operations, supply chain, engineering, and finance to deliver customer commitmentsEnsure alignment between customer expectations and site executionDrive accountability across the organization despite no direct reporting authorityExecution & PerformanceMonitor account performance, including revenue, margin, delivery, and qualityIdentify risks and opportunities, and drive corrective actionsMaintain pipeline visibility and support conversion of opportunities into revenue Qualifications, Skills and Attributes Core Competencies Customer FocusDevelops a deep understanding of customer needs and identifies opportunities that create mutual valueBuilds strong, trust-based relationships and delivers solutions aligned to customer expectationsDrives ResultsMaintains strong focus on commercial outcomes and growthDemonstrates persistence in overcoming challenges and achieving targetsEnsures AccountabilityWorks effectively across the organization to achieve shared objectivesDrives alignment and execution without direct authorityDecision QualityMakes sound, timely decisions using available data, experience, and judgmentBalances analysis with speed and practicalityCollaborationBuilds strong partnerships across functions and sitesGains trust and support to enable executionCommunicationCommunicates clearly and effectively across all levels of the organization and with customersAdapts messaging to audience and encourages open dialogueKey Success FactorsAbility to influence without authority in a matrixed organizationStrong commercial acumen and customer-facing credibilityExecution-focused with the ability to manage multiple prioritiesDesirable Skills and ExperienceStrong commercial acumen, with experience in pricing, quotations, contract terms, negotiations, margin management, and revenue growth.5+ years of experience in strategic account management, commercial management, business development, program management, or a related customer-facing role within a manufacturing environment.Experience within electronics manufacturing services (EMS), electronics, aerospace & defense, industrial, medical, or another complex/regulated manufacturing environment strongly preferred.Demonstrated experience managing significant customer accounts and developing long-term, strategic customer relationships.Proven ability to identify and develop growth opportunities within existing customer accounts, including expansion of current programs and introduction of new products or services.Ability to interpret account and business performance data, including revenue, margin, pipeline, delivery, quality, and other key performance indicators, and translate insights into action.Strong problem-solving and decision-making skills, with the ability to manage customer escalations and coordinate timely cross-functional resolution.Excellent communication, presentation, negotiation, and relationship-management skills, with the ability to interact effectively with customers and internal stakeholders at multiple organizational levels.Comfortable operating in a fast-paced, global environment with changing priorities and a high degree of accountability.Proficiency with CRM systems and Microsoft Office applications; experience with ERP and business intelligence/reporting tools preferred.Ability and willingness to travel regularly to customer and TT Electronics locations as required.This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR), which means that limitations relating to nationality may apply.Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.Salary Range: $97,240 - $145,860 plus annual bonusCompetitive benefits package Solving Technology Challenges for a Sustainable WorldWe want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you! Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. If you want to work for a company where who you are is valued and respected, we’d love to hear from you. #WeAreTT #BeMeAtTTTT Electronics does not accept any unsolicited resumes from third parties. Any resumes submitted by a third party for this or any other position will not be subject to any recruitment fees if hired.Job SummaryJob ID: 2026-6307City: US-OH-PerryCountry: United StatesSeniority Level: AssociateJob Function: Sales & CommercialType: Permanent Full-TimeEstimated Travel Required: 20 - 50%