Receptionist

Position Title: Receptionist Reports To: Chief Operating Officer Job Status: Full-Time / Non-Exempt Direct Reports: N/A Description of this role: The receptionist serves as the first point of contact for participants, visitors, community partners, and staff at Fathers & Families Support Center. This position is responsible for providing professional customer service and administrative support while ensuring a welcoming and respectful environment aligned with FFSC's mission and values. Duties, Functions and Responsibilities Answer, screen, and route incoming telephone calls in a professional and courteous manner; take accurate messages and provide information regarding agency programs and services. Welcome visitors, participants, guests, and staff while delivering exceptional customer service. Complete assigned tasks and responsibilities accurately, thoroughly, and within established timeframes. Maintain confidential participant, employee, and organizational information in accordance with agency policies and procedures. Process paperwork, correspondence, and administrative documentation in a timely and organized manner. Demonstrate strong listening, comprehension, and communication skills to effectively respond to inquiries and address participant and staff needs. Provide administrative support to the office, including organizing files, managing records, scheduling meeting rooms, coordinating office activities, maintaining office equipment, and maintaining a professional reception area. Maintain visitor sign-in logs and front desk records to ensure accurate documentation and compliance with agency safety procedures. Monitor, track, and replenish office supplies and inventory; assist in the coordination of maintenance and operations of printers, copiers, and other office equipment. Enter, update, and maintain participant and program information within agency data management systems, ensuring accuracy and confidentiality. Assist with special projects and additional duties as assigned. Knowledge, Skills, and Abilities Demonstrates empathy, compassion, and sensitivity when interacting with diverse populations. Committed to supporting FFSC's mission, values, and organizational goals. Possesses outstanding customer service skills and maintains a professional, courteous, and welcoming demeanor. Ability to work effectively both independently and collaboratively within a team environment. Strong organizational skills with the ability to prioritize tasks, manage multiple responsibilities, and maintain attention to detail. Demonstrated ability to exercise sound judgment and make appropriate decisions in a fast-paced environment. Maintains the highest standards of honesty, integrity, professionalism, dependability, reliability, and work ethic. Ability to handle sensitive and confidential information with discretion and in accordance with agency policies. Excellent verbal and written communication skills, including the ability to communicate effectively with diverse populations. Knowledge of and commitment to practicing the NASW Code of Ethics. Ability to prepare reports, correspondence, and other business documents accurately and professionally. Proficient in Microsoft Office Suite applications, including Word, Excel, Outlook, PowerPoint, Teams, and SharePoint. Strong problem-solving skills and the ability to adapt to fast-changing priorities and organizational needs. Educational and Experience Requirements High school diploma or equivalent required; associate degree preferred. Minimum of one to two years of receptionist, administrative, or front office experience preferred. Experience working with diverse populations in a social service, healthcare, or human services environment preferred. Must possess a valid Missouri driver’s license and have a reliable, insured vehicle. What FFSC has to offer: Competitive pay based on experience; 401k plan with 6% employer match. 95% Employer paid medical; partial payment towards qualified dependents coverage; FSA/HSA options. Low-rate Dental & Vision coverage; employer paid Life Insurance, STD/LTD plus buy-up options. Generous PTO package with 14 paid holidays; flexible work/life balance. Discount program, additional voluntary benefits, partial cell phone reimbursement, and paid mileage. Annual staff retreat and an opportunity to be a part of a fantastic mission driven agency. This job description does not list all the duties of this position. Performance of other duties may be requested, and other related duties may be assigned. FFSC has the right to revise this description at any time. This job description is not a contract for employment. #J-18808-Ljbffr Fathers & Families Support Center