Case Manager Specialist

About the Company Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well‑trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results. Job Details Job Title: Career Navigator Reports to: Lead Career Navigator Position Classification: Non‑Exempt Office Location: Bartlesville, Oklahoma Wage: $17.81 to $19.25 hourly Your Impact As a case manager with DWFS, you will work with job/career seekers to ensure they have the skills and resources to find and maintain self‑sustaining employment. You will help employers locate the talent they need to help their businesses thrive, meeting goals and putting customers to work. What We Can Offer You Health Insurance: Traditional PPO Plan or HDHP plans available with Anthem Blue Cross Blue Shield (Medical, HAS, FSA, Dental, Vision). Life Insurance, AD&D, Short‑ and Long‑Term Disability. PTO: 18 days per year, with additional 5 days after 4 years and another 5 after 9 years. 11 paid holidays. Retirement Plan: 401(k) with company matching up to 4.5% after 1 month of service. Tuition Reimbursement: Up to $500 per semester for full‑semester courses or programs, maximum two semesters per calendar year. Professional Development: Reimbursement for job‑related seminars and certifications. One‑on‑one Coaching and Mentoring. Growth Opportunities: Internal hiring available nationwide. Primary Objectives of Position The career navigator provides integrated workforce planning services to career center customers. Aids customers in developing, evaluating, and effectively initiating and implementing plans to find employment and/or employment skills. Work involves developing and maintaining contact with customers and/or service providers for service needs. Helps customers engage in self‑assessment. Essential Job Functions Interviews customers to assess ongoing service needs, obtain occupational information and explore the full range of employment opportunities and/or training. Coaches customers to present themselves effectively as candidates and obtain optimal placement in employment or further occupational information. Provides career advisement including the development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services. Performs visits to customers' homes, training providers' sites, and/or employment sites. Develops and implements service plans to meet customer needs, ensuring that service plans are maintained and updated as needed. Coordinates service provider activities. Implements prescribed program‑related procedures and accurate case management. Provides ongoing case management and serves as a liaison between customers and service providers, managing a comprehensive caseload of job seekers. Provides employment services on an ongoing basis. Provides guidance and other assistance to help participants retain employment. Accurately documents customer interactions through well‑written case notes in an automated system, ensuring that case files meet or exceed programmatic requirements and preparing reports as requested. Addresses the unique needs and barriers of customers, creating and maintaining an inclusive environment for all participants by making referrals to appropriate workshops, assessments, and internal programs while ensuring equitable access for all individuals. Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers. Other Job Duties This job description is not intended to be all‑inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties and work schedules as business requirements dictate, including requiring overtime. Physical Demands/Work Environment Physical requirements include carrying/lifting up to 5 pounds frequently; up to 10 pounds regularly; up to 25 pounds occasionally. Visual acuity, speech and hearing, hand and eye coordination, and manual dexterity are necessary to drive an automobile and operate computer keyboard and basic office equipment. Working conditions are primarily in an office environment with occasional travel to other locations. Required Competencies Customer/client focus, learning orientation, communication proficiency, teamwork orientation, technical capacity. Skills/Abilities Basic computer literacy including ability to use the Internet and Microsoft Office products. Keyboarding skills mandatory. Ability to work in a team environment. Excellent interpersonal skills and customer‑service orientation. Strong oral and written communication skills. Bilingual candidates preferred. Additional Requirements Must have a valid driver's license and adequate vehicle insurance coverage. Salary $17.81 to $19.25 per hour #J-18808-Ljbffr