Medical Assistant

Medical Assistant Triage- Women's Health

Our organization believes that everyone deserves to be seen, no matter who you are, where you come from, where you work, or what place you call home. We are committed to finding solutions for our community's health and wellbeing to achieve regional health through high-quality comprehensive care.

Our focus has always been to offer a full range of quality medical care, dental care, mental health and behavioral health services, and enabling services to underserved people. We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.

We are a Federally Qualified Health Center (FQHC) and are accredited by The Joint Commission for Ambulatory Care and Behavioral Health. We are also certified by The Joint Commission as a Primary Care Medical Home and a Behavioral Health Home.

Position Summary

Provides patient care in the office setting. Provides care that meets the psychosocial, physical, and general aspects of care; meets the communication needs of patients and families; and provides care that reflects initiative and responsibility indicative of professional expectations under the supervision of a Registered Nurse and/or physician.

Maintains regulatory requirements, nursing and office policies, procedures, and standards. Communicates with physicians and team members regarding patients' clinical conditions, including results of diagnostic studies and symptomology.

Required Qualifications

• High School Diploma or equivalent.
• Medical Assistant training/certification
• Some Women's Health experience required
• Bilingual or multilingual skills preferred. Ability to communicate in English and an additional language is highly desirable and supports engagement with diverse patient populations.
• Current CPR or CPR/AED certification.
• Knowledge of patient care, addiction treatment, and mental health disorders.
• Knowledge of community resources, including Medicare, Medi-Cal, Supplemental Security Income (SSI), and the county's General Assistance Program.
• Demonstrated commitment to providing services to underserved populations and sensitivity to working with individuals from diverse educational, lifestyle, ethnic, and cultural backgrounds, including:
• Disabled individuals
• Homeless individuals
• Substance users
• Individuals living with HIV/AIDS
• Physiologically impaired populations
• Excellent interpersonal skills.
• Ability to establish and maintain positive, professional relationships.
• Ability to maintain detailed records.
• Commitment to HIPAA and ability to uphold standards of professional ethics and confidentiality.
• Adherence to infection control procedures, including but not limited to:
• Temperature monitoring
• Hand hygiene
• Symptom self-monitoring
• Masking
• Social distancing
• Ability to assist and support the Center/Department/Program in meeting High Reliability standards.

Essential Responsibilities

Clinical Support

• Perform Medical Assistant duties, including:
• Preparing exam rooms
• Rooming patients
• Taking medical histories
• Recording vital signs
• Taking temperatures
• Performing venipuncture
• Administering immunizations

Authorizations & Insurance Coordination

• Obtain prior authorizations for medications, prescriptions, laboratory services, diagnostic testing, and specialty treatments by:
• Verifying insurance requirements
• Completing and submitting authorization requests
• Monitoring approval status
• Communicating outcomes to providers, pharmacies, and patients
• Ensure timely patient access to care.

Patient Scheduling & Care Coordination

• Coordinate and schedule patient services and procedures, including:
• Labor inductions
• Non-Stress Tests (NST)
• Amniotic Fluid Index (AFI) assessments
• Infusion appointments
• Gynecologic surgeries
• Ensure all required orders, authorizations, documentation, and pre-procedure instructions are completed and communicated to patients and clinical staff.

Preventive Care & Recall Programs

• Manage patient recall programs for preventive screenings, including:
• Pap smears
• Mammograms
• Maintain accurate tracking records.
• Identify patients due for services.
• Conduct patient outreach.
• Schedule follow-up appointments.
• Support quality care initiatives and regulatory compliance.

Communication & Administrative Support

• Monitor and manage shared departmental inboxes by:
• Reviewing incoming messages
• Responding to routine inquiries
• Routing requests to appropriate clinical or administrative staff
• Ensuring timely resolution and follow-up
• Maintain communication with patients, providers, and pharmacies.

Patient Follow-Up

• Communicate proactively with patients regarding:
• Follow-up care needs
• Appointment scheduling
• Referrals
• Testing requirements
• Treatment plans
• Provide clear instructions and answer questions to promote continuity of care and patient satisfaction.

Triage Support

• Support the triage department with incoming and outgoing telephone calls.

Documentation & EMR Management

• Maintain accurate and timely documentation within the Electronic Medical Record (EMR) system, including:
• Patient communications
• Scheduling activities
• Authorization status updates
• Recall efforts
• Other administrative actions
• Ensure compliance with organizational policies and regulatory requirements.

Collaboration

• Collaborate with:
• Providers
• Nursing staff
• Referral coordinators
• Insurance representatives
• External facilities
• Facilitate efficient care coordination.
• Resolve scheduling and authorization issues.
• Ensure patients receive timely and appropriate services.

Additional Responsibilities

• Prioritize and manage multiple responsibilities in a fast-paced healthcare environment.
• Maintain patient confidentiality.
• Provide exceptional customer service.
• Ensure compliance with HIPAA and organizational standards.
• Refer patients to the primary healthcare team as appropriate.
• Travel as needed to support operational requirements.
• Perform other duties as assigned within the Medical Assistant scope of practice.
• May be required to work evenings, weekends, and holidays.

Benefits

Successful candidates will receive a regionally competitive salary, above-average health benefits at reduced costs, company-paid life insurance, long-term disability insurance, and an additional voluntary retirement plan with company match and no vesting schedule requirement.

Additional Benefits

• Paid bereavement leave
• Paid jury duty leave
• 11 paid holidays per year
• Paid time off (PTO)
• Paid sick leave
• Flexible Spending Program (FSA)
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