Desktop Technician

Dexian has an immediate opportunity available for a Desktop Technician for various services as a member of the desktop support / break-fix team with our premier aerospace customer.


The Desktop Technician shall be responsible for:

• Providing maintenance of computing devices, associated peripherals, and approved software; and shall install and maintain hardware and software on those devices and associated peripherals.
• Installation of upgrades (memory, hard drives, etc.) and peripheral devices Provide the appropriate office support to coordinate and schedule new equipment installations.
• Monitor and update ServiceNow to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records
• Assist in coordinating, scheduling and performing relocations and re-installations of equipment.
• Perform periodic physical audits of end user computing devices to compare with ServiceNow's records (deployment location, storage location, and assignee information).
• Other job tasks as needed.

Required Skills:

• Three (3)+ years' experience in an IT support tole, preferably as a Desktop (Desk Side) or Help Desk technician.
• Intermediate knowledge in supporting enterprise level PC's.
• Intermediate understanding of installing/supporting/ troubleshooting Windows devices, MS Office, network connectivity issues, etc., and perform system (re)imaging using LANDesk or other imaging technologies.
• Intermediate understanding of data transfers using USMT.
• Good verbal and written communication skills with a high focus on customer service.
• Ability to provide solutions to user problems to ensure user satisfaction and productivity.
• Ability to plan and prioritize work assignments to meet deadlines/SLA's in a fast-paced environment without supervision.

This position requires an active Department of Defense security clearance at the SECRET level or ability to obtain and maintain a SECRET clearance.
U.S. Citizens ONLY are eligible for a security clearance and this position.


Location:
This is an on-site position requiring daily attendance in El Segundo, CA.


Compensation:
Dexian reasonably expects to offer $24.00 to $31.00 hourly for this position based on skills and experience. Benefits include health, vision and dental insurance, matching 401k, and generous time off, etc.


Eligibility:

• Submit/Pass a 10-year background check, criminal history, drug screening, and fingerprints.
• Valid driver's license/Real-ID with clean driver's history.
• Applicant must have a strong work ethic, be extremely organized and detail-oriented, be a self-starter with excellent time-management, problem solving, and multitasking skills- Excellent face-to-face customer service skills.
• At least one year experience in a customer service position, such as: call center, retail, or other customer facing role.
• Demonstrated problem solving skills with ability to research, resolve and complete tasks within pre-determined deadlines and schedules.
• Ability to process work quickly and accurately in spite of interruptions, changing timelines and priorities, on a regular basis.
• Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs.
• Working knowledge of app/database ticketing systems. Knowledge with ServiceNow, a plus.
• Position may require dexterity and ability to sit, stand, walk extended distances and lift up to 35 lbs. without assistance.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.


Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .


Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.