Service & Measure Technician

Job Description

Job Description

SERVICE & MEASURE TECHNICIAN (BURLINGTON, NC)

If you measure twice because getting it right the first time is just how you're built, keep reading.

We're Leap Windows & Doors, a family-owned NC company that has earned the trust of Triad and Triangle homeowners by doing things the right way. Leap was started on one principle: we do what we say we're going to do, when we say we're going to do it. That principle runs through everything, including the people we send into customers' homes. Our Google rating sits at 4.9 stars and our BBB rating is A+.

We're hiring a Service & Measure Technician to protect that standard in the field.

What you'll do

This role has two jobs, and both come down to precision and trust.

On the service side, you'll visit homeowners to diagnose and resolve issues with installed windows and doors: hardware, adjustments, glass, seals, and minor repairs. You'll fix it right, ideally on the first visit, and leave the customer confident they chose the right company.

On the measure side, you'll take the measurements every order depends on. Each window and door is custom-built to your numbers, so there is no room for “close enough.” You'll also sit with the customer and verify every detail on their order before it's placed: models, colors, hardware, glass, and how each unit operates.

Accurate measurements are the single most important part of this job. Get them right and the project goes smoothly. We take that seriously, and so will you.

Who this job is for

• You take pride in accuracy and craftsmanship. Details matter to you.
• You follow a proven process instead of improvising.
• You're comfortable and professional in someone else's home.
• You can explain a technical issue to a homeowner in plain language.
• You're reliable. When you say you'll be there, you're there.

Who this job is not for

• Anyone who thinks a measurement can be “about right.”
• Anyone who'd rather wing it than follow the procedure.
• Anyone looking for a desk.

What we pay

$52,000 base salary, plus performance bonuses for measurement accuracy and first-time service completion. Strong performers can earn up to roughly $12,000 a year in bonuses on top of base, putting total earning potential around $64,000.

What we provide

• Paid professional training
• A company vehicle for your service and measure routes
• All tools, equipment, and devices you need to do the job

Schedule

Monday through Friday, typically 7:30 AM to 5:00 PM, with occasional evening hours during the week and occasional company-driven Saturday work. Hours vary based on customer and business needs.

Benefits (after 6 months)

• 401k with company match
• Paid holidays
• Paid time off

What you'll need

• 2 to 4 years of experience in window and door install, service, measurement, or a related trade
• Confidence reading a tape measure and doing basic construction math
• Working knowledge of hand and power tools
• Valid driver's license and an acceptable driving record
• Personal smartphone with reliable cell and data service for field apps and documentation
• Strong customer-service and communication skills
• Comfort using mobile apps and field software for documentation
• High school diploma or equivalent

Physical requirements

• Regularly lift and carry up to 50 to 75 pounds
• Work on ladders and at heights, indoors and out, in varying weather
• Move through homes including stairs, uneven terrain, and tight spaces

Reports to: Production Manager

If this sounds like you, apply. We'd like to meet you.

Leap Windows & Doors is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

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