Product Technical Support Specialist II
FIS
FIS seeks an Incident/Request Specialist to oversee incidents from identification through resolution, delivering a holistic client experience. This role gathers incident information through client conversations, uses self-service tools, and communicates progress to clients and internal stakeholders. You will perform initial assessments and triage, coordinating service desk resources while exceeding SLAs and contributing to a knowledge base. #J-18808-Ljbffr FIS
Vacancy posted 1 day ago
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