Technical Product Analyst II — Advanced Support & Escalations
Deluxe
Deluxe is seeking a mid-level Help Desk/Customer Service professional to provide technical support for Deluxe software to external and internal customers. You will log, track, and resolve cases, escalate as needed, and communicate clearly throughout the ticket lifecycle. The role emphasizes independent work, solid product knowledge, adherence to SLAs, and mentoring colleagues. A strong background in IT and Windows environments is preferred. #J-18808-Ljbffr Deluxe
$25 - $30 per hour
...starting on day one, designed to support your life both in and out of... ...mid-level position providing technical customer service to external... ...using comprehensive product knowledge and acts as a go-to... ...house clients. Engages in client escalations as a case resource. Follows Escalation...SuggestedHourly payTemporary workWork at office- ...senior level Help Desk specialist to provide technical customer service for Deluxe software.... ...log, track, and resolve tickets, lead escalations, and mentor peers while maintaining strong... .... Competitive benefits and a structured support environment are provided. #J-18808-...SuggestedWork at office
$42 - $45 per hour
...Job Details IT Specialist II New York,NY Posted:9/10/2026... ...65 Job Category: END USER TECHNICAL SUPPORT Position Type: Full Time... ...This includes communicating escalations to management and external IT... ...Applies established and advanced IT support concepts, practices...SuggestedFull timeLocal area- ...a Senior Service Desk Technician to deliver IT support across the organization, serving as the primary escalation point for Tier 2 and 3 requests and resolving complex... ..., and network issues. The role requires strong technical expertise, excellent customer service, and the...Suggested
- ...Tech Mahindra Title/Level: Product Support Analyst 2 Location: Remote Client:... ...resolution. Collaborate with technical teams to address system... ...complex customer support tickets escalated to Level 3. Investigate and... ...software defects. Perform advanced troubleshooting for system...SuggestedContract workRemote work
- ...future by offering innovative advancements that pave the way for a more... ...inquiries regarding products. Analyzes problems using diagnostic... ...development. Follows-up and escalates unresolved problems to... ...and Responsibilities Provide support to customer applications questions...Shift work
- Intrinsicamerica is seeking a Level 2 Engineer for our Service Desk to provide escalated remote support to customers. You’ll troubleshoot macOS, Windows, M365, and Google Workspace, acting as a crucial escalation point and keeping ticket documentation up to date. You will...Remote work
$58 - $63 per hour
...DescriptionKforce has a client that is seeking an OBRL Technical Product Analyst in New York, NY. We are looking for a seasoned System Analyst... ...enterprise architecture standards* Design and recommend solutions supporting loan disbursement, lending workflows, and financial...- ...POSITION TITLE: Lead Recovery Support Technician II/Peer Support LOCATION: Murray, KY STAT US: Full-Time, Hourly, Non-Exempt PROGRAM... ...Assist/coach recovering persons develop their own plan for advancing their recovery; for "getting the life they want." 6....Hourly payFull timeTemporary workImmediate startFlexible hours
$62.4k - $68.4k
...Description Role: Technology Support Analyst II Location: Albany, NY... ...Job Responsibilities: Technical Support: Assist with diagnosing... ...and timely updates. Escalations: Collaborate with the first... ...Microsoft Office Suite, and common productivity applications Strong...Permanent employmentWork at officeLocal area- ...ConnectWise is seeking a Technical Support Specialist II to assist partners by diagnosing and resolving product issues, utilizing remote sessions and collaboration with cross... ...experience. You will monitor incidents, escalate when needed, contribute to internal knowledge...Remote work
- ...ConnectWise! General Summary: The Technical Support Specialist II is responsible for assisting our partners... ...and resolving a partner’s product issues or questions. This role works... ...resolves reported failure incidents, escalating when necessary Acts as first point...Local areaRemote work
$1,000 - $1,401 per month
The HSI Systems Advanced Technical Support Specialist provides advanced technical support to customers across HSI's software solutions. This... ...behavior is functioning as intended or requires escalation to Product and Development teams. Support is primarily handled via...Remote work$123k - $163k
...in an Agile environment in an analyst or comparable role. We... ...business needs into scalable technical solutions while collaborating... ...and recommend solutions that support loan disbursement, lending workflows... ...create, manage, and maintain product backlogs, product boards,...Full time- ...application troubleshooting analyst to analyze problem reports and... ...effective workarounds. You will escalate to client experts and... ...teams to provide world-class support across Education and Enterprise... ...communication, and the ability to handle technical issues with varying client...
- What youl'll do : We are looking for a Product Support Analyst I who will: Act as a point of... ...resolution based on Customer priority. Escalate incidents in time to next level support... ...environment Experience troubleshooting technical situations and thoroughly documenting...Remote workFlexible hours
- Product Support Analyst - Ads Platform About the Role We’re looking for a Product Operations Analyst to join our Advertising... .... Troubleshoot, investigate, and resolve technical or operational challenges, escalating when needed. Partner with front‑line teams to support...Contract work
- ...based systems, automated workflows, and advanced data management tools designed to... ...insights to drive better outcomes. The Product Support Analyst has the responsibility of working... ...and changes provided & overseen by our technical leadership. In this role, you will learn...Shift work
$65k - $70k
Provide advanced remote support for client environments, serving as an escalation point. Deliver white-glove service with strong ownership and accountability. What You'll Do: Troubleshoot Microsoft 365, Entra ID, networking, and enterprise applications. Maintain documentation...Remote jobFlexible hours$68k
...is looking for a Business Support Analyst II based in the United States.... ...testing, quality assurance, and technical problem-solving. You’ll... ...covering databases, production processes, business requirements... ...business analysis outputs. Advanced proficiency with Microsoft...Work at officeRemote work$21.5 per hour
...for multiple full-time Help Desk/IT Product Support Analysts to join our Overnight Shift to help support... ...skills required to relay technical requirements between lane technicians... ...issues that arise, properly document and escalates more complex problems to supervisor or...Hourly payFull timeH1bRemote workWork visaShift workNight shift- ...Systems International, Inc. is seeking a Product Support Analyst I for a remote role based in... ...the Product and Solution owners and escalate as needed to ensure timely resolutions... .... Ideal candidates have 1-2 years of technical experience, familiarity with incident...Remote job
$73k - $90k
...Education Recovery Services The Technical Business Analyst, Product serves at the intersection of product... ...finish, including identifying and escalating issues promptly, coordinating across... ...and execute test processes and supports user acceptance testing for new features...H1bWork at officeLocal areaRemote work- Public Consulting Group is seeking a Technical Business Analyst for the Education product line. You will own incident management, triage defects, and translate business needs into actionable requirements for the development team. You will collaborate with clients and internal...Remote job
$22 - $28 per hour
IT Technician II (Savannah, GA) CBU: HMGMA... ...delivering Level 1 support to ensure uninterrupted production operations at HMGMA... .... Work with other Analysts and MES team... ...to resolve issues. Escalate issues as per MES escalation... ...assignments. Some technical experience...Work experience placementSummer workWork at office- ...JOB DESCRIPTION: Key Responsibilities Provide Level 2 technical support for end users by responding to help desk requests via phone,... ...ServiceNow), ensuring accurate updates and resolution notes. Escalate complex issues to senior technical teams when necessary...Contract workWork at officeImmediate startRemote work
- ...Description Senior Help Desk Technician II Employment Type: Full Time Department... ...of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior... ...bureaucracy through the optimization of human, technical, and financial resources. We combine...Full timeFor contractorsWork at officeRemote workFlexible hours
- DaCodes seeks a Product Analyst II to bridge business needs with technical execution, translating stakeholder requirements into... ..., improve processes, and support Agile delivery across CIS, billing, and self-service portals. Advanced English is required, LATAM-based...Remote job
$22 per hour
OnVUE Technical Support Coordinator (Advanced Associate) At Pearson, our purpose is to help people realize the life they imagine through learning. We... ...testing process. The OnVUE Tech Support Team is an escalation point for our global testing candidates who may experience...Hourly payFull timeRelocation packageFlexible hoursShift workWeekend workAfternoon shift- Senior Technical Data Analyst - Assistant Vice President Job Req Id: 26994298... ...data solutions, leveraging advanced analytical and technical skills... ..., logical, physical) to support reporting, analytics, and... ...and business practices, and escalating, managing and reporting control...Full time
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