Customer Service Rep

We are a national staffing firm and are currently seeking a Customer Service Representative for a prominent client of ours. This position is on Hybrid in White Plains, NY or Clayton, MO. Details of the position are as follows:


Job Details:

• Pay: $20 -$23/hr to Start!!
• 5-month assignment, possibility extension based upon performance and budget.
• Prepare and file standard, advanced and specialized applications and renewals across a variety of clients and industries
• Submit 50-100 applications per week (varies based on complexity of filings)
• Work closely with Customer Success Associate-Account Managers ("CSA") to ensure timely fulfillment of all pending filing orders and to resolve any barriers to licensure
• Ensure that any changes to the filing process are documented within our internal database by relaying any such changes to BL's onboarding and/or research teams
• Operate efficiently within an internal collaborative team environment
• Maintain multiple projects at one time
• Assist workload when a filing team member is on PTO
• Other duties as assigned. Ex. Perform account audits, assist Operations Team in office during heavy mailing months.

• Education: Minimum Bachelor's degree, or equivalent experience
• Experience: 1-2 years of data entry and/or licensing experience is preferred
• Data entry, Doc support, admin support B2B etc.
• Exceptional interpersonal skills to communicate with government agencies and colleagues
• Use of considerable tact and discretion when dealing with sensitive data
• Ability and desire to work in a fast-paced environment
• Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)

• Excellent attention to detail and high degree of accuracy and consistency
• Top of the line organization skills in all facets of project workflow
• Superb time management skills
• Ability to maintain a customer centric focus and work ethic at all times