ESD Team Lead: Escalations, Mentoring & SLA Oversight
Abacus Labs
Abacus is looking for an Enterprise Service Desk Team Lead in Phoenix, Arizona. This role will provide technical escalation support for Tier 1 & 2 teams, actively working tickets to ensure efficient incident resolution. The ideal candidate will have strong experience in IT infrastructure, management, and customer service. Responsibilities include monitoring SLAs, training staff, and troubleshooting end-user issues. A bachelor's degree and ITIL certification are preferred. Must be able to work PST/MST hours. #J-18808-Ljbffr Abacus
Vacancy posted 20 hours ago
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