Head of SMB - Remote Work

Head of SMB (Remote Work) – Head of SMB Accounts at BairesDev BairesDev® is a leader in technology projects for over 15 years. We deliver cutting‑edge solutions to giants like Google and innovative startups in Silicon Valley. Our diverse 4,000+ team of top 1% tech talent works remotely and drives significant impact worldwide. Job Overview The Head of SMB Accounts leads the strategy and execution for a $35–40M revenue portfolio across approximately 100–140 accounts and 300 active HC. This role is critical to driving client retention, identifying high‑potential accounts, and developing scalable engagement strategies for BairesDev's SMB segment. What You’ll Do Lead and manage a team of Account Managers. Own the overall health and performance of the SMB portfolio, ensuring high retention, client satisfaction, and margin protection. Identify accounts with growth potential and develop tailored engagement strategies to unlock expansion opportunities. Design, improve, and institutionalize playbooks and operating models for SMB account management. Build a deep understanding of client organizations, technology roadmaps, and long‑term needs to position BairesDev as a strategic partner. Act as the primary escalation point for client issues, ensuring rapid resolution and internal accountability. Qualifications 7+ years of experience in Account Management or Delivery. 7+ years of experience in the tech/outsourcing sector. Experience managing a team. US Visa or EU Passport. Availability to travel up to 20% of the time. Advanced level of English. Benefits & Work Environment 100% remote work (from anywhere). Excellent compensation in USD or local currency if preferred. Hardware and software setup for you to work from home. Flexible hours: create your own schedule. Paid parental leaves, vacations, and national holidays. Innovative and multicultural work environment: collaborate and learn from global top 1% talent. Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries IT Services and IT Consulting Apply now and become part of a global team where your unique talents can truly thrive! #J-18808-Ljbffr