Director, Chief of Staff - Employee Experience

At Labcorp, you are part of a journey to accelerate life‑changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career‑building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! Labcorp is seeking a hybrid Director, Chief of Staff – Employee Experience to join our team at 10MooreDrive, Durham, NC. This schedule includes a minimum of three in‑office days per week and two days working remotely, supporting both collaboration and flexibility. Key Responsibilities Executive Chief of Staff & Strategic Enablement Act as a trusted thought partner to the VP, enabling focus on highest‑value priorities while ensuring excellence in execution. Translate strategic intent into clear priorities, operating plans, and decision frameworks for the leadership team. Anticipate leadership needs, surface risks and tensions, and proactively drive resolution. Prepare the VP for executive engagements, board‑level discussions, and senior enterprise forums, including briefing materials, narratives, and talking points. Serve as an extension of the VP in key forums, driving alignment and follow‑through across teams and partners. Portfolio, Rhythm, and Delivery Discipline Orchestrate the operating rhythm of the Employee Experience leadership team (planning cycles, QBRs, staff meetings, retrospectives). Maintain visibility into all major operational commitments, enterprise programs, and transformation initiatives. Establish and enforce decision frameworks, priorities, and trade‑offs across competing initiatives, with clear accountability for outcomes. Drive cross‑functional planning and dependency management across HR Technology, People Services, Analytics, Compliance, and Employee Relations. Own the Employee Experience planning processes, portfolio governance, and execution standards across the function. Accountable for end‑to‑end visibility, prioritization, and delivery outcomes across the Employee Experience portfolio. Ensure clarity of ownership, timelines, outcomes, and success measures across a complex portfolio of work. Support preparation for enterprise planning processes, investment reviews, and roadmap articulation. Enterprise Transformation & AI Enablement Support partner closely with leaders driving AI‑enabled HR transformation and enterprise agentic capabilities. Help shape narratives, user value propositions, and adoption strategies for new AI‑powered offerings. Track enterprise commitments and ensure readiness across policy, communications, enablement, and rollout. Executive Storytelling & Creative Design Leadership Serve as the accountable leader for executive communications and narrative strategy for Employee Experience, ensuring consistency, clarity, and impact across enterprise audiences. Personally create and/or elevate executive PowerPoint materials with a very high standard for visual design, narrative flow, and storytelling. Support senior leaders in developing materials that meet executive‑level expectations for clarity, polish, and impact. Establish reusable templates, design standards, and storytelling approaches that scale across the organization. Translate complex concepts (AI, analytics, compliance, service delivery) into compelling, accessible stories that influence executives and employees alike. Leadership Team Enablement and Culture Enable the Employee Experience senior leadership team to operate as a cohesive, high‑performing unit. Coach leaders (formally and informally) on executive presence, narrative development, and communication effectiveness. Reinforce accountability, trust, and clarity across the leadership team. Act as a cultural carrier for quality, experience excellence, and disciplined execution. Operate at strategic altitude and execution‑level detail while maintaining a strong point of view on UX, service design, and employee experience. Navigate ambiguity, complexity, and parallel priorities in high‑volume, high‑expectation environments. Required Qualifications 10years experience in roles such as Chief of Staff, Strategy & Operations, Transformation, Consulting, Marketing & Communications, senior HR/EX enablement roles. 1year experience in agentic AI, advanced analytics, or digital product environments. 1year experience with advanced PowerPoint skills, visual storytelling, and executive communication. Preferred Qualifications 1year of experience in HR, Employee Experience, or large‑scale enterprise transformation. 1year of experience supporting enterprise‑wide initiatives affecting large employee populations (50k+). Additional Job Standards Strong business acumen with the ability to synthesize complex information into clear narratives. Experience working across technology, analytics, operations, and change initiatives. Trusted judgment and high discretion. Background in design thinking, service design, UX, or creative disciplines (formal or self‑developed). Equally confident operating at strategic altitude and execution‑level detail. Experience‑driven, with a strong point of view on UX, service design, and employee experience. Comfortable navigating ambiguity, complexity, and parallel priorities. Credible with senior leaders and able to influence without formal authority. Calm, structured, and proactive in high‑volume, high‑expectation environments. Role Summary We are seeking a highly strategic, execution‑oriented, and creatively exceptional Chief of Staff to support the Vice President of Employee Experience and the senior leadership team of a 250‑person global Employee Experience function. This role operates as a force multiplier for executive effectiveness, business rigor, and experience quality across operations, transformation programs, and enterprise‑wide initiatives impacting 70000 employees globally. In addition to traditional Chief of Staff responsibilities—executive prioritization, operating cadence, portfolio management, and leadership enablement—this role will serve as a design and experience thought partner, shaping narratives, crafting compelling executive materials, influencing user experience decisions, and maintaining a cohesive brand and storytelling approach for Employee Experience. Why This Role Matters This role is central to how Employee Experience operates, evolves, and shows up to the company. It is a rare opportunity to sit at the intersection of strategy, execution, design, AI transformation, and executive leadership—and to materially shape how 70000 employees experience work. Benefits Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7on/7off schedule are eligible to receive all the foregoing benefits except PTO or FTO. Equal Opportunity Employment Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. #J-18808-Ljbffr