TEMP - Program Specialist

Job Description The client is seeking a highly motivated and experienced TEMP – Program Specialist to join our team. Under general supervision, the Program Specialist (Coordinator) will support the client’s compliance with cultural and linguistic (C&L) state and federal regulatory requirements. The incumbent will assist in the development and/or implementation of cultural and linguistic services/activities, such as: coordinating internal and external translation services, interpreter services of non‑English languages including American Sign Language and alternative format requests; coordinating the vending of professional translation and review services in the client’s threshold languages; planning and organizing cultural competency training; and researching and analyzing issues to enhance the client’s cultural and linguistic program and services. Responsibilities Program Support (85%): Participate in a mission‑driven culture of high‑quality performance, focused on customer service, consistency, dignity, and accountability; assist the team in carrying out department responsibilities and collaborate with others to support short‑ and long‑term goals; coordinate incoming language translation and/or review requests of client member materials; interact directly with members and providers to coordinate and book face‑to‑face interpreter requests with contracted vendors; coordinate the timely vending and completion of alternative format materials (Braille, Audio, Large Print) with contracted vendors; coordinate the vending of professional translation and review services in one or more threshold languages; assist in completing and/or responding to regulatory agency reports, surveys, audits, and evaluations; review, research, and respond to member grievances related to contracted vendor issues. Administrative Support (10%): Process vendor invoices for translation and interpreter services timely and accurately; review, analyze, and interpret regulations and internal/external policies and procedures related to cultural and linguistic services. Additional Projects (5%): Complete other projects and duties as assigned. Minimum Qualifications High School diploma or equivalent required. Two years of experience in project coordination, translations or interpreting services required. Preferred Qualifications Bachelor’s degree in a health care related field or cultural and linguistic studies. Two years of experience in health maintenance organization (HMO), Medicare, Medi Cal/Medicaid and health services. One year of experience with a health plan or working with culturally diverse populations. Professional education in project management, translation, interpretation or cultural competency training. Experience in managed care and/or government programs. Bilingual in English and in one of the client’s defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese). Required Licensure / Certifications N/A #J-18808-Ljbffr 6AM City, LLC