Front Office Manager

Job Description

Job Description

Join us at Holiday Inn Express Hotel & Suites as our Front Office Manager, where you'll lead a dynamic team committed to delivering outstanding guest experiences. At the heart of our operation, you'll ensure smooth daily functions, enhance guest satisfaction, and foster a welcoming atmosphere that reflects our commitment to hospitality excellence. We're dedicated to providing a supportive work environment, where your professional growth is a priority. With a solid foundation in customer service and team leadership, you'll be empowered to drive innovation and inspire others to achieve their best.

As part of the Rolling Hills Hospitality family, you'll be joining a company that values its people and strives for excellence in all we do. We're proud of our culture that celebrates teamwork, continuous learning, and a passion for service. You'll have the opportunity to collaborate with industry leaders and access career development pathways that align with your aspirations. Together, let's create memorable experiences for our guests and cultivate a workplace that inspires and excites. Ready to make a difference with us? Apply now and be part of our journey toward hospitality greatness.

$15 - $16 hourly

• Lead and inspire the front office team to deliver exceptional guest experiences every day.
• Oversee daily operations to ensure seamless check-in and check-out processes, enhancing guest satisfaction.
• Collaborate with other departments to maintain a cohesive and efficient hotel operation.
• Implement innovative strategies to improve front office procedures and guest services.
• Monitor and manage front office budgets, ensuring cost-effective operations without compromising quality.
• Train and mentor team members, fostering a culture of continuous learning and professional growth.
• Handle guest inquiries and resolve any issues promptly, maintaining a positive hotel reputation in the community and beyond.

• Experience in leading and managing a front office team in a hospitality setting.
• Proven track record of enhancing guest satisfaction through exceptional service delivery.
• Ability to oversee and streamline daily operations, ensuring efficient check-in and check-out processes.
• Strong collaboration skills to work effectively with other departments and maintain hotel operations.
• Experience in implementing innovative strategies to improve front office procedures and guest services.
• Ability to manage budgets effectively, ensuring cost-efficient operations without compromising quality.
• Proven ability to train and mentor team members, fostering a culture of continuous learning and growth.

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model.

Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.