Sr Field Account Manager, TPA

Sr. Field Account Manager

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Sr. Field Account Manager is responsible for supporting service and engagement with customers to further the relationship with UMR. The role will be responsible for educating customers on their benefit plans, wellness resources, and communicating various administrative/service-related changes to the customer (i.e., network or pharmacy preferred drug changes). A solid focus of this role will be coordinating with internal stakeholders and teams to address customer and member service issues. The Sr. Field Account Manager will also be responsible for conducting enrollment meetings and wellness fairs. This role also includes facilitating the relationship between the customer and internal service teams and providing education on the correct service escalation paths for our customers.

Primary Responsibilities:

• Support the service experience of customers at the field level by working with the UMR Operations Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customers' expectations
• Develop and maintain solid relationship with internal to manage customer service experience
• Fully accountable for supporting the Strategic Account Executive (SAE) in facilitating resolution of all elevated customer service requests by working with the Operations Team, and conducting customer consultations as required
• Facilitate customer meetings with the Operations Team regularly to keep abreast of any escalating issues and service trends
• Train customers on web services and reporting
• Maintain and provide updates to the SAE on customer service trends, reporting usage, wellness initiatives, and improvement opportunities, etc.
• Participate/support new business and finalist presentations to represent service experience, or coordinate attendees from other service-related areas
• Establish and maintain solid and appropriate relationships with customers to maintain persistency
• Establish and maintain Broker/Consultant relationship as needed, but primarily with customer
• Coordinate ordering of enrollment materials/directories for customers
• Coordinate resolution of pre-implementation service and eligibility issues with Implementation Team
• Coordinate implementation activities
• Conduct enrollment meetings and customer sponsored health fairs for assigned customers
• Demonstrate a high level of healthcare industry knowledge as well as the customers' specific industry
• Perform other assignments and responsibilities as required by management

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Insurance license as required by law within 90 days of hire
• 2+ years of work experience in a client-facing service role
• Demonstrated superior presentation skills in both small and large group settings
• Demonstrated advanced analytical and problem-solving skills
• Ability to travel as required (approximately 20%)
• Valid Driver's License

Preferred Qualifications:

• 3+ years of health care industry experience
• Experience working with Labor & Trust or Taft-Hartley health and welfare funds
• Human Resources or Medical Benefits experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $24 - $55 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.