MRT Command Center Manager (Onsite)

Date Posted: 2026-05-28 | Country: United States of America | Location: US-WV-BRIDGEPORT-1527 (~1527 Midway Park Rd ~ MIDWAY BLDG B Position) | Role Type: Onsite U.S. Person required: the role is open to U.S. Persons as defined by 8 U.S.C. §1101(a)(20) and 8 U.S.C. §1324b(a)(3). Job Summary As the MRT Command Center Manager, you will oversee the coordination of all operations for the Mobile Repair Team. Your responsibilities include budgeting, sales reporting, operations planning, and deploying partnerships with 3rd‑party vendors to expand the MRT group’s capability. This is a full‑time position from Monday‑Friday, based in Bridgeport, WV, performed onsite, with occasional travel up to 15% of the time. Key Responsibilities Managing the MRT command center team to ensure departmental and company objectives are met. Ensure that the team meets customer requirements and expectations, escalations are effectively communicated, and provide regular updates to the customer and other stakeholders on engine status, technical reports, cost estimates, invoices, and services to be offered. Lead and support the digital transformation and the new roles and responsibilities of the MRT command center. Work with RSM/Sales Support, field service managers, and the Customer First Center to build strong customer relationships and actively seek to improve customer experience. Plan and allocate resource requirements to meet the company’s needs in a manner that adheres to company quality standards, achieves company target turn‑around times, and controls costs to agreed levels. Coach and appraise staff performance (via performance connect) and handle disciplinary matters if necessary. Ensure processes and procedures are being followed in line with Airworthiness requirements and Company Policies and Procedures. Actively support the EHS Management System and ensure all team members adhere to EHS standards. Actively support Business Ethics and Export Controls and ensure all team members adhere to Company standards. Actively support Continuous Improvement activities while giving leadership and support for all CORE activities. Ensure Labor Recovery and Overtime rates meet agreed targets. Assist in the training of others, ensuring quality standards are maintained. Ensure training is sufficient to meet requirements for engine, airworthiness, and human factors. Maintain engine approvals and expand as required to ensure capability on P&WC products. Actively support the management of tooling in conjunction with the Atlanta team. Be aware of the commercial aspects of the work requirements and negotiate with the customer as appropriate. Ensure that technical documentation, work scope, reports and work files are correctly completed prior to commencement of work, updated throughout the build process, and accurate and complete prior to release of the engine. Work with Commercial leads to ensure all Warranty claims & invoices are filed in a timely manner. Actively participate in strategy development to enhance customer experience and meet the defined KPIs. Qualifications You Must Have Minimum 5 years of experience in the aviation industry with an advanced degree, or 8 years of relevant experience with a bachelor’s degree, or 12 years of relevant experience in lieu of a degree. Qualifications We Prefer MBA or a similar business degree preferred. Prior leadership experience in Mobile Repair Team (MRT) Operations or a Field Services environment. Previous experience as an A&P Technician, Aerospace/Mechanical Engineer, or in a customer‑facing role handling negotiation. Understanding of commercial overview (i.e., Warranty, PPH, ESP). Ability to work collaboratively and communicate effectively with all levels of internal and external stakeholders. Salary and Benefits Salary range: 107,500 USD – 204,500 USD. Benefits include medical, dental, vision, life insurance, short‑term disability, long‑term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, holidays, and potential annual incentive compensation programs. Equal Opportunity Employer RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. #J-18808-Ljbffr Prattwhitney