Front Desk Receptionist

Job Description

Job Description

Description:

Precision Healthcare Specialists is seeking a friendly, organized, and patient-focused Front Desk Receptionist to join our Urology team. This role is the first point of contact for patients and plays a critical part in delivering an exceptional patient experience. The ideal candidate is detail-oriented, compassionate, and able to manage a fast-paced clinical environment while maintaining professionalism and efficiency.

• Greet and check in/check out patients in a courteous and professional manner
• Verify patient demographics, insurance information, and obtain necessary documentation
• Schedule, reschedule, and confirm patient appointments accurately
• Collect copays, balances, and process payments
• Answer and route incoming calls, addressing patient inquiries appropriately
• Maintain patient confidentiality in compliance with HIPAA regulations
• Coordinate with clinical staff to ensure smooth patient flow
• Manage electronic health records (EHR) and ensure accurate data entry
• Scan, fax, and upload documents into patient charts
• Assist with referrals, authorizations, and medical records requests as needed
• Maintain a clean, organized, and welcoming front office environment

• High school diploma or equivalent required
• Minimum of 1–2 years of front desk or medical office experience preferred (urology experience a plus)
• Knowledge of medical terminology and insurance verification processes
• Experience with EHR systems (eClinicalWorks, Athena, or similar preferred)
• Strong communication and customer service skills
• Ability to multitask and work efficiently in a fast-paced setting
• Proficient in Microsoft Office and basic computer skills

• Bilingual (English/Spanish) strongly preferred
• Experience in a specialty practice (urology, nephrology, or similar)
• Strong attention to detail and organizational skills
• Positive attitude with a team-oriented mindset

• Full-time, onsite position
• Monday–Friday schedule (hours may vary based on clinic needs)
• Occasional travel between office locations may be required

• Supportive, team-oriented culture
• Opportunity to grow within a multi-specialty organization
• Competitive pay and benefits package (for eligible positions)
• Commitment to high-quality patient care and innovation