Tier 1 Technical Support

Tier 1 Technical Support

At AutoAlert, the Tier 1 Technical Support is responsible for servicing our AutoAlert customers through incoming calls, emails, and chats. They are expected to deliver one-call resolution while guiding our customers to additional training and instructional material to support current steps or next steps in their understanding of our suite of products. You are expected to be the SME (subject matter expert) in all functionalities of our products, supporting both internal and external customers, while demonstrating the desire to provide a world-class user experience. You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative, diverse, collaborative team of hardworking individuals to increase brand favorability, customer engagement and advocacy, and revenue growth. This is a fast-paced role that requires strong leadership, priority management, and interpersonal skills.

Your Experience and Impact

• Previous experience in service-oriented industry
• Automotive experience preferred
• Sufficient product knowledge of the AutoAlert product platform
• Strong problem solving and troubleshooting capability
• Competency with computer applications and programs
• Proficiency in Salesforce

Across all teams, we look for the following Values:

• Be a Role Model
• Be Passionate About our Partners' Success
• Own Working Together
• Deliver Results

Living the AutoAlert values is core to all team members' success. We welcome and encourage all people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer, focused on providing a positive place for you to grow your career. Accommodations If you require assistance applying for open positions, please reach out to Human Resources at View email address on click.appcast.io. Benefits AutoAlert provides a robust benefits package to eligible employees. Eligibility requirements apply to all plans in the United States and Canada. AutoAlert reserves the right to alter benefits offerings at will. Posting Statement AutoAlert is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. AutoAlert does not accept unsolicited headhunter and agency resumes. AutoAlert will not pay any third-party agency or company that does not have a signed agreement with AutoAlert. We are unable to sponsor H1-B Visas at this time.