Hospice Client Support Executive

Job Description

Job Description

What We Can Offer

• A competitive base salary with no cap on incentives – unlimited earning potential
• Orientation bonus program ensures high levels of compensation
• No wait to earn commissions/incentives – top performers make 6 digits in total compensation
• Career ladder growth opportunities – we're expanding!
• The ability to keep your current relationships and continue to build on them
• A stand-alone hospice with a care continuum (home health and physician services)
• In-house research and development team to help build the innovative/specialty programs that we offer our clients
• Data driven territories that set you up for success
• Strong training and orientation program – including an orientation manual
• Senior leadership team all have 25+ years post-acute management experience
• In-house recruiting team to ensure professional clinical team expertise
• Proactive hiring model to ensure growth capacity

About the Role

Build relationships that expand access to compassionate hospice care while growing your career with an organization built for success. As a Hospice Client Support Executive, you'll promote, educate, and market Optimal Care's hospice services while serving as a trusted liaison between the organization and healthcare referral partners. You'll develop meaningful partnerships with physicians, hospitals, senior living communities, skilled nursing facilities, and other healthcare providers to increase hospice referrals and ensure patients receive the support they need. This position aligns closely with industry-standard roles including titles such as Hospice Sales Specialist, Hospice Care Liaison, Hospice Business Development Coordinator, or Account Executive, Hospice Services. Candidates with experience in these positions will find their skills and expertise transferable as they build relationships, drive hospice referrals, and promote Optimal Care's services.

This role is ideal for a motivated healthcare sales professional who thrives on relationship-building, community engagement, and driving growth. You'll have the opportunity to leverage your existing healthcare connections while continuing to expand your network through strategic outreach, education, and partnership development. With a competitive base salary, unlimited incentive potential, career ladder opportunities, data-driven territories, a strong orientation program, and the support of an experienced post-acute leadership team, you'll have the tools and resources needed to succeed. As a key member of the growth team, you'll educate referral sources, identify new opportunities, coordinate communication throughout the referral process, and provide ongoing value to healthcare partners while helping expand access to high-quality hospice care for patients and families.

Location

• Home Office: 770 Kenmoor Ave, Suite 100, Grand Rapids, MI 49546 
• Main Service Area: Kent County and surrounding  
  • This role requires daily local travel required to referral sources and community partners

Hours

• Monday to Friday, 8 a.m. to 5 p.m.

Required Qualifications

• High School Diploma or GE
• Minimum 1 year of sales experience

Preferred Qualifications

• Associates degree
• Sales experience in the medical field

Essential Skills and Qualifications

• Proven interpersonal, coordination, and leadership skills with ability to communicate effectively
• Practical and theoretical knowledge of hospice and palliative care
• Demonstrates active involvement in professional organizations and community activities

How We Care for You

• Minimum of 3 Weeks Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• Company paid Life Insurance
• 401(k) with Employer Match
• Mileage Reimbursement 
• Company Vehicle Program for field roles
• Pet Insurance
• ID and Fraud Protection
• And more...

Optimal C are is where your dedication meets a rewarding career. 

Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day.

As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day.

We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life.

We live a simple Mission:  Serve Together, Provide Value, and Deliver Exceptional Quality Care.

Background Screening

Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.

Equal Opportunity Employer

We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.