Director of Business Process Excellence

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Business Process Excellence based in the United States. This role is a strategic and hands-on opportunity to transform how work moves across a growing, technology-enabled organization. Reporting to the Chief Strategy Officer, you will shape enterprise process architecture, standards, and governance while personally leading high-impact improvement initiatives. You will work across Go-To-Market, Operations, Field Services, Product, and Technology to uncover friction, eliminate rework, and improve cost, speed, and service quality. The position combines systems thinking, data-driven analysis, process engineering, and executive-level influence without direct line authority. You will redesign complex value streams, translate optimized workflows into business and technology requirements, and help teams adopt sustainable continuous-improvement practices. Your work will support global operations, platform migrations, regional expansion, and scalable operating models. This is an ideal opportunity for an experienced process excellence leader who enjoys both strategic problem-solving and detailed execution in a fast-changing environment. Accountabilities - Own enterprise process architecture and standards, leading the design and optimization of prioritized end-to-end workflows across business functions and core systems. - Conduct detailed current-state process discovery to identify handoff friction, cycle-time delays, rework, bottlenecks, capacity constraints, and root causes of operational inefficiency. - Design target operating models, streamlined workflows, and business requirements that reduce complexity and enable automation. - Partner with Product leadership to ensure process designs support commercial objectives, profitability, and client service commitments.

- Re-architect high-friction operational value streams across diagnostics, technician dispatch, scheduling, field services, and back-office operations. - Trace operational processes upstream into lead-to-quote, contracting, pricing, sales, and onboarding workflows to resolve issues at their source. - Lead process integration initiatives supporting global platform migrations, technology implementations, system integrations, and regional expansion. - Coordinate with process specialists and functional subject-matter experts to establish consistent enterprise process standards without disrupting day-to-day operations. - Develop standardized process mapping methods, workflow notation, documentation templates, and operating procedures. - Coach cross-functional teams in structured process engineering, Lean methodologies, and continuous improvement practices. - Provide objective process architecture, data analysis, and design recommendations while enabling functional leaders to retain ownership of operational decisions. - Challenge localized optimization when it creates broader enterprise inefficiencies, using value-stream data and bottleneck metrics to guide decisions. - Facilitate executive alignment when cross-functional priorities conflict, presenting objective analysis, trade-offs, and recommendations. - Define business architecture and technical requirements for enterprise systems, ensuring technology enables optimized processes rather than simply digitizing inefficient workflows. - Partner with Technology and IT teams to translate target-state process designs into actionable platform configuration and implementation requirements. Requirements - 8–10+ years of progressive experience in enterprise process engineering, value-stream mapping, operational excellence, management consulting, or a comparable discipline. - Demonstrated success re-architecting complex, cross-functional operations and delivering measurable improvements in efficiency, cost, cycle time, quality, or customer experience.