Payroll Specialist

Payroll Service Team Member

Payrate: $35.00 - $35.55/hr. Responsibilities include:

• Fulfill day-to-day functions of the payroll service team including but not limited to: Kronos timecard maintenance, Workday HRIS data integrity, accurate payroll process management via UltiPro, time accrual management and auditing of data sets between various payroll source systems.
• Ensure company representatives utilize appropriate processing procedures within federal, state, and local compliance regulations.
• Effectively manage relationships within defined SLAs while providing ongoing research, resolution, product support, and a superior customer experience to workers, HR, accounting, retirement program and benefits administrators, as well as payroll and timekeeping vendors.
• Act as the Level 2 Customer Experience team for payroll-related inquiries submitted via Service Request ticketing system, phone, and other various channels (including team email box management).
• Evaluate processes and procedural documents for increased efficiencies and opportunities for continuous improvement.
• Manage leaves of absence and calculation of supplemental benefit payments.
• Support Senior Payroll Analysts in delivering high-quality results to payroll customers.
• Support recurring and ad hoc reporting including production of basic to intermediate reporting to various internal and external stakeholders.
• Support various project initiatives including collection of user requirements for system enhancements and solutions.
• Support periodic and cumulative audit processes for monthly, quarterly, and annual activities.
• Other duties as assigned.

Qualifications:

• 3 years of US & CAN work experience in a payroll role, preferably in a 3rd party payroll or shared service environment.
• 2 years in a customer service-related field and ability to demonstrate strong customer relationship skills.
• Experience with top-tier payroll and HRIS systems (UltiPro, Kronos, Workday, or similar).
• Ability to troubleshoot and resolve requests using pre-defined and creative solutions.
• Expertly interpret, create, and present a variety of instructions furnished in written, oral, and diagram or schedule form.
• Produce measurable results in a collaborative team environment as well as independently to manage time and priorities while achieving defined personal and team goals.
• Payroll audit, control, quality assurance, and/or tax management experience.
• Payroll accounting experience including GL posting, accruals, and reconciliation of payroll expenses.
• Demonstrate intermediate knowledge of Microsoft Office Products, specifically Excel, Word, and PowerPoint.

Skills:

• APA Fundamental Payroll Certificate (FPC) or Certified Payroll Professional (CPP) designations preferred.
• Bachelor's degree preferred.

Pay Transparency: The typical base pay for this role across the U.S. is: $35.00 - $35.55/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

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