Administrative Assistant

Job Description

Job Description

We are looking for an Administrative Assistant to join a non-profit organization in Grand Rapids, Michigan in a contract-to-permanent capacity. This position supports housing-focused programs by combining administrative coordination, participant support, and compliance-driven documentation in a mission-centered environment. The ideal candidate is organized, compassionate, and comfortable balancing office tasks, communication, and detailed recordkeeping while helping individuals and families access stable housing resources. Responsibilities: • Coordinate daily administrative activities that support housing assistance programs, including scheduling, document preparation, and front-desk or phone support. • Meet with individuals and families to gather information, review circumstances, and help determine program eligibility and service priorities. • Assist participants with housing searches by explaining program guidelines, reviewing income and rent information, and supporting the leasing process. • Provide practical guidance on tenant expectations, conflict prevention, and communication with landlords to encourage successful housing placements. • Act as a point of contact among participants, property managers, community partners, and service providers to help resolve issues and maintain productive relationships. • Track participant information, maintain complete case records, and prepare required monthly, quarterly, and annual reports in alignment with funding and regulatory standards. • Coordinate supportive services, workshops, and coaching activities that encourage self-sufficiency, employment readiness, and long-term housing stability. • Monitor housing units for program suitability and quality expectations, and help ensure services follow agency policies and external compliance requirements. • Participate in team meetings, training sessions, and continuous improvement efforts, including recommending updates to service procedures and documentation practices.• Experience providing administrative support in an office, community program, or client-service setting. • Ability to manage phone communication, inbound inquiries, scheduling, and general reception responsibilities professionally. • Strong data entry and recordkeeping skills with close attention to accuracy, deadlines, and confidential information. • Comfortable working with individuals facing housing instability or other challenging life circumstances in a respectful and service-oriented manner. • Clear written and verbal communication skills, including the ability to prepare reports and explain procedures to participants and partners. • Ability to interpret and follow program rules, policies, and compliance requirements with consistency. • Proficiency with standard administrative tasks such as file maintenance, document organization, and coordination across multiple stakeholders.