Group Systems Admin Mgr

Group Systems Administration ManagerAbout the RoleAt Disney, we’re storytellers. We make the impossible possible. The Walt Disney Company is an entertainment and technological leader. Walt’s passion was to continuously envision new ways of storytelling to move audiences around the world, a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts, and a cruise line to sports, news, movies, and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences, and we’re constantly striving to enhance them.Disney Experiences brings the magic of Disney stories to life through theme parks, resorts, cruise ships, unique vacation experiences, consumer products, and more around the world. Our talented team of Cast Members, Crew Members, Imagineers, and employees delivers unparalleled service, entertainment, and imagination, bringing a range of authentic, immersive stories to life across the globe. You would have the opportunity to be a part of this amazing team!This position is located in Celebration, FLJob DescriptionThis position leads a Group System Administration team and is accountable for overall effectiveness, governance, and continuous improvement of business systems supporting the Gatherings organization (i.e., Aulani Groups, Sports Groups, Catering, ticket stores, group dining, gifts/amenities, hotel services, entertainment inventory, warehouse & logistics). The role oversees team performance, hiring, onboarding, training, and ongoing development while ensuring high-quality support for system inquiries, enhancements, upgrades, and new implementations.Working closely with business leaders, Digital/Tech partners, and operational teams, this leader translates business needs into scalable system and process solutions. The role establishes standards for intake, requirements management, prioritization, governance, testing, operational readiness, and post-launch support.As a people leader reporting to the Group Business Integration Director, this position balances team leadership, business systems strategy, and day to day systems execution. Success will be measured through operational effectiveness, system adoption, governance maturity, Cast development, and the organization's ability to achieve strategic goals and performance KPIs supporting Gatherings.Technical SkillsExpertise in business systems administration, configuration concepts, and SaaS platformsAbility to evaluate system capabilities, dependencies, integrations, and business impactsStrong knowledge of implementation planning, UAT, operational readiness, and change managementDemonstrated experience using project planning and work management tools including JIRA, Smartsheet, and SharePointAbility to use reporting and data analysis to identify trends and improvement opportunitiesUnderstanding of system roadmaps, enhancement planning, and platform sustainment activitiesBusiness AcumenStrong understanding of Gatherings operations, sales/services processes, and commercial impactAbility to connect technology investments to business outcomesDemonstrated strategic thinking and problem-solving skillsExperience establishing governance, prioritization, and decision-making processesStrong stakeholder management and influencing skills across technical and non-technical teamsAbility to balance operational needs, project priorities, and long-term business strategiesResponsibilitiesLead, coach, develop, and manage a small team of system administratorsEstablish performance expectations, and develop project plansEnsure effective support for business systems, user inquiries, and operational issuesLead business systems intake, requirements definition, prioritization, and governance processesTranslate business needs into practical, scalable, and sustainable system solutionsManage system enhancements, upgrades, implementations, UAT, and post-launch stabilization effortsDrive project execution, including scope, timelines, risks, dependencies, and stakeholder communicationsSupport negotiating price adjustments/cancellations, yield management, product modifications, and guest-facing product introductionsMaintain visibility into system roadmaps, enhancement requests, and sustainment prioritiesPartner with Digital/Tech, Sales, Services, Marketing, Operations, and Communications teams to deliver business outcomesUse data, reporting, and operational metrics to identify opportunities for process and system improvementsSupport organizational readiness for new products, capabilities, and business initiativesWork with GBS leaders to ensure consistent governance, documentation, training, and adoption of business systemsInfluence and align partners to achieve revenue, guest experience, and operational objectiveFoster a culture of accountability, continuous improvement, and client-focused serviceBasic Qualifications8+ years of experience in business systems, system administration, technology operations, project management, or business transformationExperience with Tableau, Power BI, Business Objects, MicroStrategy, or similar reporting toolsPrior experience leading teams, projects, or cross-functional initiativesExperience managing business system implementations, upgrades, enhancements, and platform changesStrong project management, planning, and organizational skillsAbility to translate business requirements into actionable solutionsStrong communication and relationship-building skills Experience working across technical and business organizationsProficiency with Microsoft 365, Smartsheet, SharePoint, and JIRADemonstrated ability to lead through ambiguity and organizational changeFlexibility to support business needs during weekends, evenings, and holidays when requiredPreferred QualificationsKnowledge of the Group travel industry and non-leisure business operationsFamiliarity with Lightyear, Bolt, Polly, Disney Venue Matrix, and ER2Advanced experience with JIRA and Agile delivery practicesExperience building governance models, intake processes, and operating proceduresTrack record of improving adoption, reducing manual work, and increasing operational efficiencyRequired Education• Bachelor’s Degree in Business, Information Systems, Technology, or related field; or equivalent experiencePreferred Education• Master’s Degree in Business Administration, Information Systems, Technology Management, Data Analytics, or related field; or equivalent experienceAdditional Information:Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at accommodation for employment applicationsThe Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email View email address on us.fitly.work with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.The hiring range for this position in Orlando, Florida, is $100,100.00 - $134,200.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range medical, financial, and/or other benefits, dependent on the level and position offered.Reference: 10159984