Sr Desktop Support Tech 2 - 100% ON SITE

Job Description

Job Description

ABOUT THE ROLE

Virginia Tax seeks qualified resource to be responsible for:

• Considerable knowledge of Microsoft Operating systems; Windows 11 or higher; Working knowledge of MS Office including Outlook and MS365.
  

  Considerable knowledge of pc hardware, peripherals & networks
  

  Considerable knowledge of Laptop Refresh
  

  Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
  

  Excellent troubleshooting skills
  

  Ability to perform software installations, configurations and troubleshooting hardware and software.
  

  Considerable knowledge of SCCM/SMS
  

  A strong working knowledge of computer systems, hardware, and software, including drivers and bios.
  

  Excellent problem-solving, analytical, and team-working skills.
  

  Excellent customer service, communication and interpersonal skills.
  

  An openness to learning new technologies.
  

Skill

Required / Desired

Amount

of Experience

Strong working knowledge of computer systems, hardware, and software, including drivers and bios
Required
4
Years

Excellent problem-solving, analytical, and team-working skills
Required
4
Years

Excellent communication and interpersonal skills.
Required
4
Years

demonstrated ability to obtain feedback from customers to improve training methods.
Required
4
Years

Running reports and analyzing common complaints and problems.
Required
4
Years

An openness to learning new technologies.
Required
4
Years