Desktop Support
STI
Role: Desktop Support Location: Richmond, VA Duration: Long Term contract Description: Sr Desktop Support Tech.
100% ON SITE from Day One ABOUT THE ROLE
100% ON SITE from Day One ABOUT THE ROLE
- Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- Troubleshooting VPN, Networking, and ISP problems.
Vacancy posted 5 days ago
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