Director, AMER Renewals

Job Description: We are Omnissa! Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions, including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost. Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you. At Omnissa, we are committed to maintaining a fair, consistent, and secure hiring process for all candidates. As part of this approach, we use standard interview and verification practices designed to ensure alignment and protect both candidates and the organization. These practices are applied thoughtfully and with respect for candidate privacy. What is the opportunity?: As a Director, Americas Renewals, you will be responsible for maximizing customer retention, minimizing churn and erosion, and driving overall revenue growth. Here is a breakdown: Strategic Leadership: Define renewal strategies, develop playbooks, and align team objectives with broader company revenue goals. Work across premier, strategic and corporate customer segments, catering playbooks to their unique needs. Revenue Forecasting: Maintain a high accuracy of forecast along with consistent pipeline management. Provide executive level feedback and insights into renewal performance, risk indicators and opportunities for growth. Risk Management: Proactively identify at-risk accounts well before contract expiry date. Develop churn and erosion mitigation plans, working closely with other internal stakeholders. Operation Excellence: Establish operational cadences for forecasting, pipeline hygiene and performance reviews. Collaborate with Revenue Operations to streamline workflows and identify reporting needs to optimize productivity. Team Management: Hire, train and mentor renewal managers and specialists, building skills for complex commercial negotiations, license structures, competitive pressures and conflict resolution. Foster a culture of accountability, driving results and skill building. Collaboration: Partner closely with field sales, revenue operations, finance, legal, customer success and other teams to drive optimal customer outcomes. Scope: Americas renewals (US, Canada, LATAM), across all segments (premier, strategic and corporate). Currently ~30 team members. What will you bring to Omnissa? 8 to 10+ years of experience in SaaS renewals, account management or customer success. 3 to 5 years in a senior leadership role with direct responsibility for renewals or customer retention. Leadership experience managing co-located and remote team members across multiple time zones. A key understanding of subscription metrics such as Annual Recurring Revenue (ARR), In Quarter Renewal Rate (IQRR), Final Renewal Rate (FRR) and Gross Retention Rate (GRR). A proven track record in leading a high volume, high value, enterprise level negotiations, as well as a view on optimizing long tail renewals. Strong systems proficiency, specifically SFDC, Clari and Tableau Advanced communication skills including negotiation, influence and executive level Willingness to travel to Atlanta 2 – 3 times quarterly if not co-located with the team. Bachelor’s degree in business, marketing, or a related field (or equivalent experience). Location: Remote or Atlanta, GA (Hybrid) Location Type: Remote, or Hybrid Travel Expectations: 25% Education: Bachelor’s Degree The typical base salary for this role is between USD $193,687.50 - $322,812.50 per year and it may be eligible for participation in a corporate bonus program. Actual compensation offer may vary from posted hiring range based upon geographic location, work experience, education, skill level, or other relevant factors. In addition to competitive compensation, Omnissa offers a variety of benefits such as employee ownership, health insurance, 401k with matching contributions, disability insurance, paid-time off, growth opportunities, and more. Omnissa is an Equal Employment Opportunity company and Prohibits Discrimination and Harassment of Any Kind: Omnissa is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with local law. This job requisition is not eligible for employment-based immigration sponsorship by Omnissa Omnissa is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people. No painful IT processes or productivity trade-offs. Instead, a seamlessly delivered digital employee experience that simplifies work. Our comprehensive digital work platform enables IT teams to provide secure, personalized experiences for every employee, on any device. Omnissa unifies, automates, and efficiently scales the digital workspace. By empowering employees to do their best work, anywhere, we help workforces everywhere unlock exponential business value. All is made possible with the Omnissa™ Platform, the first AI-driven digital work platform for smart, seamless, and secure work experiences from anywhere. It integrates multiple industry-leading solutions across Unified Endpoint Management, Virtual Desktops and Apps, Digital Employee Experience, and Security and Compliance. By continuously adapting to users’ work styles, Omnissa optimizes user experience, security, IT operations and costs. Recognized as 2025 Digital Workplace Company of the Year 2025 InfoWorld Awards Finalist – App Volumes RemoteTech Breakthrough Award Winner – Digital Workplace Company of the Year CRN Product of the Year Finalist – Omnissa Horizon (DaaS) Omnissa is committed to building a workforce that reflects the communities we serve across the globe. We believe this brings unique perspectives, experiences, and ideas, which are essential for driving innovation and achieving business success. We hire based on merit and with equal opportunity for all.