Academic Support Coordinator (Casual Position)

Academic Support Coordinator

Amherst College invites applications for the Academic Support Coordinator position. The Academic Support Coordinator is a temporary (3-6 weeks), 40-hour-per-week, casual position. The expected salary range for this job opportunity is $28.00- $ 30.00 per hour. The salary offered will vary based on a number of factors, including but not limited to relevant education, training, and experience, tenure status, and other nondiscriminatory business considerations.

Reporting to the Associate Dean of Students and Class Dean ("Associate Dean"), the Academic Support Coordinator (ASC) provides administrative support to five Class Deans and additional support, as needed to the Office of Student Care.

The Academic Support Coordinator supports the Class Dean System that includes a full range of academic, personal, and social matters related to student life. Working with Class Deans, the academic standing committee, faculty, and academic advisors is a vital part of the daily work of the Academic Support Coordinator.

Summary of Duties and Responsibilities:

• Class Dean Administrative Support
• Serve as a student affairs information resource, effectively engaging with a diverse group of students, determining student needs, providing information, and directing them to the appropriate person/department.
• Act as a liaison between students and faculty, and parents and deans; and the Division of Student Affairs and other offices (Registrar, Financial Aid, Admissions, Institutional Research, and Residential Life).
• Collaborate with the Registrar's office and faculty members to assist with the missing and final grade submittal process.
• Maintain class deans' calendars, schedule meetings and events, including coordinating logistics, and prepare and distribute agendas.
• Maintains education records in Maxient and Perceptive Content.
• Academic Extensions process documents, communicate with students, faculty, and the Registrar's Office.
• Greet visitors, and respond to both internal and external correspondence via the telephone and in person; refer individuals to appropriate departments as necessary. Provide direction and/or assistance in resolving problems, issues, and/or complaints that may be sensitive in nature.
• Research and summarize data for regularly assigned or special projects. Review, prepare and process paperwork and/or electronic requests. Compile, compose, and edit documents; produce and distribute documents including correspondence, policies, and reports such as semester withdrawals, course withdrawals, and for readmission to the college.
• Assist with Committee on Academic Standing (CAS). Compile, track and prepare all data and reports. Communicate with faculty to obtain mid-semester student information. Assist in facilitating CAS meetings, including digital documents. Generate, send, and document CAS letters.
• Support special events, projects, and initiatives organized by the office, including but not limited to: preparing announcements, invitations, and certificates; displaying information; managing catering and maintenance requests; and completing any follow-up correspondence. Archive student files.
• Provide backup coverage for the front desk/reception area

Qualifications:

Required:

• Associate's Degree or equivalent work experience
• Three years of related experience
• Demonstrated administrative, organizational and time-management skills
• Excellent written and verbal communication, interpersonal and customer service skills
• Sensitivity to issues of confidentiality
• Ability to take initiative, work independently and collaboratively
• Accuracy and keen attention to detail
• Proficient in Microsoft Office and able to learn new software such as, Maxient, Image Now, and Workday
• Experience working collaboratively with a diverse community
• Successful completion of required reference and/or background checks

Preferred:

• Bachelor's Degree

Interested candidates are asked to submit a resume and cover letter online. Review of applications will begin immediately and will continue until the position is filled. Amherst College is committed to an inclusive hiring process and will provide reasonable accommodations for candidates throughout the application and interview process upon request.