Head Receptionist

Job Description

Job Description

Description:

Maine Veterans' Homes is dedicated to providing compassionate, high-quality care in a respectful and supportive environment. We pride ourselves on professionalism, dignity, and a strong sense of community—for our residents, families, visitors, and staff.

Position Summary

The Head Receptionist serves as the first point of contact for our facility and plays a vital role in creating a welcoming, organized, and secure environment. This position oversees front desk operations, supports administrative functions, and ensures exceptional customer service for residents, families, visitors, and staff.

Key Responsibilities

• Greet and assist residents, families, visitors, and vendors with professionalism and courtesy
• Supervise and support reception staff, including scheduling and training
• Manage incoming calls, emails, and correspondence; route inquiries appropriately
• Maintain visitor logs and support facility security procedures
• Coordinate front desk operations to ensure smooth daily workflow
• Assist with administrative tasks such as filing, data entry, and record maintenance
• Collaborate with nursing, administrative, and leadership teams as needed
• Handle sensitive information with discretion and confidentiality

What We Offer

• Competitive pay and comprehensive benefits
• Supportive, mission-driven work environment
• Opportunities for professional growth
• The chance to make a meaningful difference in the lives of Veterans

Requirements:

• Successful candidates will have a minimum of a high school diploma, as well as experience in clerical office activities.
• Proficiency in the use of general office equipment and working knowledge of Microsoft Outlook, Word and Excel are required.
• Must be organized, confident in handling complex situations, flexible and able to maintain strict confidentiality.
• Attention to detail, good communication both writing and verbal, ability to multi-task and critical thinking skills are essential.
• Requires proficiency in spoken and written English.
• Ability to understand and respond to residents’ needs and inquiries in English is required.
• Ability to effectively understand and communicate verbally and in writing, in English, is required.
• Basic computer skills

Maine Veterans’ Homes provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.