Spa Assistant Manager

The Peninsula Chicago is seeking an Assistant Manager to join our Spa team and be an integral part of our guest-focused service. Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago. Grow within a diverse multi-outlet property. Exceptional health benefits package and 401(k) with company match. Key Accountabilities Oversee all front desk operations and staff to ensure a positive guest experience. Complete scheduling of Guest Service Agents Perform weekly and monthly inventories of all personal care, professional supplies, guest and operating supplies, linen, locker room supplies, office supplies and beverage station supplies. Ensures the cleanliness and organization of the spa desk and assists with the coordination of efforts between other departments. Promote spa services and activities responding to member/guest inquiries and/or directs to appropriate sources for information. Knowledgeable and fully adheres to both Peninsula and Forbes standards. Maintain consistency in performance in accordance with both Peninsula and Forbes standards Communicate with all departments to create a guest centric experience Be in full compliance with Head Office database requirements General Requirements 3 years of spa desk experience in luxury property ideal Knowledge of PMS/Opera and some knowledge in rooms department preferred Ability to deal with a high level of work demand and pressure, individual must have great organization skills. Excellent command of written and spoken English Benefits We Offer 10 vacation days per year 9 paid holiday days per year 5 Chicago Paid Sick Leave days per year 5 Chicago Paid Leave days per year Complimentary employee meals Discounted parking Discounted and complimentary room nights at The Peninsula Hotels 50% restaurant discount 50% discount on spa services 25% discount on spa retail 80% company-paid medical, dental and vision coverage Complimentary life insurance Complimentary long-term disability Retirement plan with 5% company match We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for the position, you must have work authorization in the United States. The salary range for this role is $62,000-67,000 per year. #J-18808-Ljbffr The Hongkong and Shanghai Hotels, Limited