Case Manager, LTHS

Case Management Services

Provide case management services in a program serving unaccompanied single adults experiencing homelessness with a focus on temporary housing and behavioral healthcare including harm reduction. Provide housing search and access to rental assistance programs. Case management includes initial and ongoing assessment with regular follow up and referrals/linkages to community-based services. Perform home visits and provide group facilitation.

Primary Responsibilities:

• Conduct outreach activities to recruit clients through the use of referral networks and collaborative partners.
• Ensure all participants meet the requirements for entry into the program and that all required documentation is included in the client file.
• Gather documents necessary for obtaining a housing voucher, application, and move-in process.
• Utilize and work closely with the Coordinated Entry System, including the local housing navigators and attend coordination meetings as scheduled.
• Conduct initial service needs assessment with all clients entering the program. Develop Individual Service Plan with each participant within three days of entry into the program.
• Maintain a regular schedule of contact with clients actively involved in the program, both in their homes and in off-site settings.
• Assist clients in preparing for housing placement by helping them to obtain needed household items and by safety planning using a harm-reduction approach.
• Maintain appropriate files and case notes for each participant.
• Ensure accurate statistical data is maintained and reported monthly.
• Outreach to treatment programs and other community-based resources to establish contacts for client referral and keep a detailed log of all referrals.
• Provide crisis intervention (24hr cell phone coverage).
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend and participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of the client, employee, agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency, and/or funder requirements, as well as, SMOC policies and procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• Bachelor's Degree in related field.
• Substance use experience required.
• Excellent interpersonal and organizational skills.
• Previous experience working with people experiencing homelessness preferred.
• Must have valid driver's license, reliable transportation and meet insurance standards.

Organizational Relationship: Directly reports to Program Supervisor.

Physical Requirement: A valid driver's license and reliable transportation. Ability to lift 15lbs and help clients to move belongings. Ability to ascend and descend stairs.

Working Conditions: Travel within the state will be required, As part of the responsibilities of this position, the Case Manager will have direct or incidental contact with clients served by SMOC In various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Hybrid Work Option: Hybrid work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Case Manager position is eligible to work from home 0-20% of the week in scheduling coordination with the department manager.

Monday through Friday: 9:00AM - 5:00PM. Includes a 1-hour unpaid lunch break. 35 Hours per week.