IT Desk Top Support

United IT Solutions

Role: IT Desk Top Support role

Location: Altamonte Springs, FL 32714 (Onsite)

Job Summary:

We are seeking a highly skilled and experienced Senior Desktop Support Engineer to provide onsite IT support services in a fast-paced enterprise environment. The ideal candidate will be responsible for troubleshooting, diagnosing, and resolving hardware, software, and network-related issues while ensuring high levels of customer satisfaction.

Key Responsibilities:

Provide onsite technical support for desktops, laptops, printers, and other end-user devices.
Diagnose and resolve hardware, software, and network issues in a timely manner.
Install, configure, and maintain operating systems, applications, and security updates.
Manage user accounts, permissions, and access rights in Active Directory and other enterprise systems.
Support and troubleshoot Office 365, VPN connectivity, and enterprise applications.
Work closely with IT teams to escalate and resolve complex technical issues.
Assist with imaging, deployment, and asset management of end-user devices.
Provide support for video conferencing, VoIP phones, and other collaboration tools.
Document all support activities, troubleshooting steps, and resolutions in the IT service management system.
Ensure compliance with IT policies, security protocols, and best practices.
Coordinate with vendors for hardware repairs, replacements, and warranty claims.

Required Skills & Experience:

10+ years of experience in desktop support, IT helpdesk, or a similar role.
Strong knowledge of Windows and macOS operating systems.
Experience with Active Directory, Office 365 administration, and enterprise applications.
Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
Hands-on experience with imaging and deployment tools (SCCM, Intune, MDT).
Strong troubleshooting skills and ability to diagnose complex technical issues.
Experience supporting remote users and working with ITSM ticketing systems (ServiceNow, Remedy, etc.).
Knowledge of IT security best practices, including endpoint protection and data encryption.
Excellent communication and customer service skills.
Ability to work independently and collaboratively in a team environment.

Apply

Vacancy posted 3 days ago

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