Collections Specialist

Credit and Collections Representative

This individual will possess outstanding people skills with the ability to coordinate credit and collection activity for both residential and commercial accounts. We are looking for someone with soft collections skills , so anyone with some A/R experience would be fine. The person can be more entry level if they possess what we are looking for.

Key tasks and responsibilities will include but are not limited to:

• Telephone contact with customers deemed uncollectable by the Field offices (volume range approximately 200 customers a week).
• Receive and resolve inbound calls from doubtful customers and field offices.
• Remediate disputes by working with Customer Service Center (CSC) staff and reviewing documentation to determine the validity of contested charges. As a liaison the C & C Rep. will facilitate the process in order to accurately pursue cases, deemed justified.
• Evaluate credit worthiness using scoring tools provided.
• Assist CSCs with doubtful procedures and to respond to CSC inquiries as they pertain to company guidelines and policies.
• Support outside agencies by working with CSC staff and reviewing documentation to determine the validity of contested charges.
• Process bankruptcies in a timely manner to reduce company exposure and the cost of unnecessary litigation.
• Attend to helpdesk tickets and assist the CSCs with a resolution to their concerns.
• Reporting including but not limited to; daily sweeps for doubtful account activity. Thus confirming and identifying proper procedures are being followed by the field locations.

Qualifications:

• Degree preferred
• Minimum of two years of soft collections experience required
• Strong computer skills and ability to learn various software systems
• Excellent communication skills (written and oral)
• Detail oriented
• Strong organizational skills