Contact Center - Partner Solutions Engineer

Contact Center Partner Specialist Solutions Engineer(PSSE)

This remote role is open to candidates in the United States, no relocation benefits available.

The world is being reshaped by Artificial Intelligence. But this revolution is only possible with deep expertise in the technologies that power, connect, and secure it. From zero-trust security for AI models to the high-performance networks that transport extensive datasets, true mastery in a specific domain is what turns AI's promise into reality. This is where Cisco, and you, come in!

We are looking for a deep technical authority to join us as a Contact Center Partner Specialist Solutions Engineer(PSSE). This isn't just about knowing a product, but being the master of a domain. It's about being the definitive authority who our partners and internal teams turn to for solving the most sophisticated challenges. If you are a technologist who grows with deep technical challenges and wants to be the recognized authority in your field, we want to talk to you!

Your Impact

As an PSSE at Cisco, you'll be the authority for Contact Center. You will act as the driving force behind our most technical sales, demonstrating undeniable expertise and winning the trust of our partners through your deep knowledge and outstanding skills. Your mastery will be the key that unlocks our partners' success.

In this role, you will:

• Be the Technical Authority: Own and win the technical decision and partner enablement in your area of specialization (Contact Center). You will train our partners on breakdown sessions, competitive bake-offs, and sophisticated proofs-of-value that prove Cisco's superiority.
• Master and Promote: Serve as the go-to authority for Contact Center articulating its vision, strategy, and technical details to audiences from partner engineers to executives.
• Design for Complexity: Train our partners on how to architect and validate trailblazing, single-architecture solutions for our customers' most high-reaching requirements, ensuring technical excellence and adaptability.
• Win as a Team: Partner with Specialist and Portfolio Solutions Engineers and Account Managers to provide the critical domain expertise needed to win strategic opportunities. You are the authoritative voice on the account team.
• Mentor and Scale Expertise: Act as a force multiplier, mentoring and enabling the broader SE community on your technology. You will develop and share protocols that elevate the entire organization.
• Influence Product Direction: Serve as a critical feedback loop to Cisco's engineering and business units. Your real-world insights will directly influence the roadmap and future of our products.

Minimum Qualifications

• 8+ years of experience in pre-sales engineering
• 5+ years of broad and deep technical knowledge across contact center and at least two of the following areas: Enterprise Networking, Data Center, Security, Collaboration.
• Demonstrable experience building and maintaining positive relationships with customers and partners.
• 5+ years of communication and presentation skills with partners or customers

Preferred Qualifications

• Recognized as a subject matter expert (SME), with a reputation for technical excellence.
• Extensive experience with competitive analysis, positioning, and first-hand bake-offs.
• Relevant industry certifications relevant to your specialty (CCIE Collaboration).
• Strong understanding of automation, APIs, and programmability within your domain of expertise.
• Experience in a thought leadership role (e.g., public speaking, writing technical blogs or whitepapers).

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.