CX Outbound Solution Engineer

Job Summary At NiCE, we don't limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. As a CX Outbound Solution Engineer, you will design and deploy outbound contact center solutions that drive operational efficiency, regulatory compliance, and customer engagement. You will work closely with sales, product, and technical teams to translate customer requirements into AI and CCaaS solution architectures. Responsibilities Collaborate with sales and product teams to understand customer requirements and translate them into AI and CCaaS solution architectures. Design and demonstrate outbound campaign workflows, including dialing strategies, segmentation, and contact cadence. Design AI flows using low‑code/no‑code designer tools, Vibe coding, and scripting. Present technical solutions to both technical and non‑technical stakeholders. Lead proof‑of‑value (PoV) and pilot implementations focused on outbound use cases. Deep knowledge of CCaaS platform integrations with CRM, telephony, and campaign management tools. Deep knowledge of conversational AI and virtual agent solutions. Qualifications Outbound Contact Center Expertise : Deep understanding of campaign orchestration, dialing modes (predictive, preview, progressive), and contact strategies. Regulatory Knowledge : Familiarity with outbound compliance frameworks including OFCOM (UK), FDCPA, CFPB, TCPA (US). Operational Experience : Prior hands‑on experience in contact center operations, ideally in outbound environments. CCaaS Platforms : Experience with NiCE, Genesys, Five9, Alvaria, TCN or similar. AI/ML Awareness : Understanding of how AI can enhance outbound operations (e.g., call outcome prediction, agent coaching). Solution Architecture : Ability to design scalable outbound solutions that integrate with CRM, compliance systems, and analytics platforms. Communication : Skilled in translating technical and regulatory concepts for diverse stakeholders. Ethical AI Awareness : Understanding responsible AI use in outbound contexts, including consent and fairness. Preferred Qualifications Bachelor’s or Master’s in Computer Science, Data Science, or related field. At least 2 years in a technical pre‑sales or outbound contact center. Experience with outbound CCaaS deployments, compliance‑driven workflows, or consulting engagements. Benefits Join an ever‑growing, market‑disrupting, global company where teams work in a fast‑paced, collaborative, and creative environment. As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. Requisition ID: 10585 Reporting into: Director of Presales Role Type: Individual Contributor Equal Opportunity Statement: NiCE is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. #J-18808-Ljbffr Nice-0a1ef543