Care Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement

The leader in non-medical home health care is expanding our presence in the Chattanooga market and are looking for a strong care manager to support our continued growth.

Our company is committed to helping seniors and individuals who need daily assistance maintain independence, dignity, and quality of life at home. We provide personalized, nonmedical support including meal preparation, light housekeeping, transportation, companionship, and medication reminders.

We are seeking an ambitious, handson, and entrepreneurial minded Care Manager to join our team at a pivotal stage. As a newly established but rapidly scaling organization, this role is ideal for someone who wants to think like an owner, take initiative, and grow with a company that values innovation and leadership.

The Care Manager is responsible for coordinating, implementing, and overseeing the delivery of services to clients in alignment with our mission and standards of care. This position ensures strict adherence to regulatory requirements, maintains accurate and compliant client records, and helps uphold an exceptional client experience.

Why Youll Love Working Here:

• Fast-track advancement: High-performing team members can achieve promotions and increased responsibility within 612 months.
• Influence and ownership: Your ideas will help shape workflows, strengthen client experience, and guide key business decisions.
• Meaningful impact: Your work directly enhances client well-being, reduces avoidable hospitalizations, and supports better management of chronic conditions.
• Performance incentives: In addition to a competitive base salary, you will be eligible for performance-based bonus opportunities.
• Flexible work environment: We offer scheduling flexibility and a supportive culture that values work-life balance.
• Professional development: You will have access to ongoing training, skill-building opportunities, and mentorship as the organization grows.
• Mission-driven culture: Join a team dedicated to delivering high-quality, compassionate care to individuals who rely on our support.

Minimum Qualifications:

• Two years of experience in home care, home health or related field.
• A reliable means of transportation with current insurance and a valid drivers license.
• Excellent written and verbal communication skills and be able to interact effectively with a diverse audience including clients, families, care providers and other professionals.
• Must possess impeccable follow up and attention to detail and be able to exercise initiative, problem solve, apply sound judgment.
• Able to supervise, assess and evaluate care providers and advocate on behalf of clients and families.
• Passionate about helping others live with dignity.
• Must present a positive and professional business image.
• Must pass a criminal background check.

Essential Duties and Responsibilities:

• Complete Client Assessment packet for each new client; provide a copy of all signed agreements to the client or designated client representative.
• Develop and implement a written care plan for each client with input and approval by the client and/or designated client representative.
• Provide caregiver introduction for first scheduled shift; review care plan with client and caregiver and set expectations for service delivery; ensure client in-home binder with a printed copy of the care plan is easily accessible in the clients residence.
• Supervise client care provided by agency personnel.
• Regularly communicate with the client and/or designated client representative to follow-up on service delivery and ensure client satisfaction.
• Perform scheduled and non-scheduled in-home client support visits.
• Conduct reassessments according to the agencys established frequency and as needed due to a change in client condition or recent event.
• Participate in coordination of services when more than one community service is providing care to a client such as another home care agency, home health agency, hospice agency or facility.
• Serve as a resource for clients and families, facilitating client education, empowerment, and quality of life; provide recommendations and referrals as needed to third party services.
• Investigate issues related to client care and client or employee well-being.
• Document supervision of client care on the appropriate form and/or in the online management system in accordance with agency policies and procedures.
• Ensure client records are current and properly maintained in accordance with agency policies and procedures.
• Provide needed training and education to staff in the clients home, via telephone and/or in the agency office.
• Report pertinent client and employee information to agency staff for effective service delivery, matching and scheduling of caregivers, and ongoing client and employee management.
• Assist with the development and revision of client care policies and procedures.
• Participate in personnel evaluations for caregivers.
• May be asked to do intake and follow up with protentional clients.