Account Manager - Commercial Lines

Klinger Insurance Group is an independent insurance agency serving the Washington, D.C. metropolitan area and licensed in twenty-three states. The primary responsibility of this position is to provide top‑notch service to clients while also cross‑selling and account‑rounding within the existing book of business. The Account Manager (AM) will serve as the insurance company’s primary point of contact with the designated accounts. In collaboration with Producers and/or Account Executives, the AM will manage and control client relationships. Contract analysis, coverage and exposure analysis, endorsement activity, routine coverage, billing questions, problem‑solving, renewal control, quote/proposal preparation, binding coverage, claim reporting, and follow‑up will be part of daily client servicing. As needed, the AM will assist the Producer(s) with the above functions. Responsibilities Client retention is the number one priority Upselling and cross‑selling to existing clients Quote follow up and writing new business Complete monthly production logs Provide clients with consistent, accurate, timely, and relevant communication. Maintain agency digital files (EPIC) accurately, with consistent documentation of calls, emails, and other notes and attachments, following all agency and carrier procedures. Maintain constructive and effective client relationships by meeting and exceeding expectations. Resolve any service issues or questions. Inform and educate clients about coverage, exclusions, and exposures, and maintain appropriate electronic files. Respond to client needs by accurately and on time providing/producing binders, certificates, policies, auto ID cards, proof of insurance, and other related items. Monitor and review client satisfaction. Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier. Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed. Follow established agency procedures for effective utilization of the agency management system. Take advantage of opportunities for personal and professional development such as continuing education, professional designations, and in‑house training. The Account Manager will collaborate with Producers on strategic account issues and potential problems as needed. Requirements Associates, BA/BS preferred. HS Diploma required. P&C Insurance License required. At least 3 years of Commercial Lines experience as an Account Manager Experience with commercial auto, property, general liability, umbrella, inland marine, workers' compensation, and flood insurance, among others. Highly organized with strong verbal and written communication abilities. Attention to detail, and decision‑making abilities. Ability to prioritize multiple tasks to meet deadlines. Customer‑focused to establish and maintain effective relationships. Strong analytical and problem‑solving abilities are required. Intermediate level of experience in Microsoft Office products, specifically Word, Excel, and Outlook. Ability to analyze and understand the company for risk selection. Demonstrating to work independently is required. Experience with Management Systems (EPIC) is highly desired. #J-18808-Ljbffr Maryland, Inc.