Desktop Support Analyst

MAJOR JOB DUTIES AND RESPONSIBILITIES

· Provide on-site and remote support for PCs, servers, networks, mobile devices, and business applications, escalating complex issues to Lead Administrators or management.

· Support technologies including MS Office/Outlook, Lotus Notes, Virtual Desktop, Junos Pulse, Active Directory, LANDesk, MDT imaging, and Cisco network equipment.

· Troubleshoot hardware and software issues; assist with technology evaluation, testing, deployment, and upgrades.

· Configure and maintain warehouse equipment, including printers, RF units, and terminals.

· Monitor backups, UPS systems, and server/network equipment.

· Coordinate vendor support and provide end-user training.

· Maintain technical documentation, spare equipment inventory, and electronic waste records.

· Assist with technology planning, budgeting, process improvements, and other assigned duties.

QUALIFICATIONS

· High school diploma required; associate degree or technical school education preferred.

· 1–2 years of IT/IS support experience.

KNOWLEDGE, SKILLS AND ABILITIES

· Strong troubleshooting, customer service, and multitasking skills.

· Ability to work independently, adapt to changing needs, and prioritize urgent support requests.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

· Primarily office-based work with frequent deadlines and varied assignments.

· Requires walking, standing, bending, reaching, and lifting/carrying up to 25 lbs frequently and 60 lbs occasionally.