Senior Delinea Platform Support Analyst

Job Description

Senior Delinea Platform Support Engineer

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New York or New Jersey

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Albany Beck is seeking an experienced Senior Delinea Platform Support Engineer to join our consulting practice and support a leading financial services organisation.

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This is a hands-on technical role focused on the support, maintenance, and continuous improvement of a business-critical Delinea Privileged Access Management platform. You'll serve as a senior member of the PAM support function, providing technical leadership, troubleshooting complex issues, and ensuring the stability and effectiveness of the privileged access service.

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Working alongside PAM Engineers, Infrastructure, Security, and Service Management teams, you will play a key role in incident resolution, root cause analysis, platform enhancements, and operational support activities.

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The Role

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As a Senior Delinea Platform Support Engineer, you will provide senior-level L2 platform support across the Delinea estate, acting as an escalation point for technical issues and helping drive service excellence across the PAM function.

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We're looking for someone who can independently investigate issues, determine the scope and impact, resolve problems where possible, and engage the appropriate engineering teams when escalation is required.

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Key Responsibilities

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• Provide senior-level support for the Delinea PAM platform and associated privileged access services.
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• Act as an escalation point for complex technical issues, incidents, and service requests.
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• Manage and resolve support tickets within agreed service levels.
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• Support privileged account onboarding, vault administration, credential management, and access requests.
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• Troubleshoot issues relating to:
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• Credential Vaults
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• Password Rotation
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• Privileged Account Management
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• Session Brokering
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• Session Recording
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• Remote Access and Privileged Sessions
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• Investigate incidents to determine root cause and assess whether issues are isolated or indicative of wider platform concerns.
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• Perform detailed root cause analysis and implement corrective actions to prevent recurrence.
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• Support incident, problem, and change management activities.
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• Gather technical and business requirements relating to PAM service requests and platform enhancements.
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• Work closely with PAM Engineering teams on upgrades, integrations, platform enhancements, and defect resolution.
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• Monitor overall platform health, performance, and availability.
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• Maintain operational procedures, support documentation, and knowledge articles.
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• Identify service improvement opportunities that enhance platform stability, support efficiency, and user experience.
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• Mentor and support junior team members, sharing technical expertise and promoting best practices.
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Required Experience

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• Strong hands-on experience supporting Delinea Secret Server in a production enterprise environment.
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• Deep understanding of Privileged Access Management principles and technologies.
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• Proven experience supporting:
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• Password Vaulting
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• Credential Management
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• Password Rotation
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• Session Management
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• Session Brokering
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• Session Recording
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• Privileged Account Onboarding
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• Experience operating within an L2/L3 support function.
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• Strong troubleshooting and diagnostic capabilities across complex PAM environments.
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• Experience investigating incidents, identifying root causes, and driving resolution.
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• Familiarity with ITIL processes including Incident, Problem, Change, and Service Request Management.
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• Experience collaborating with PAM Engineering and Infrastructure teams.
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• Excellent communication and stakeholder management skills.
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• Ability to mentor and support less experienced engineers.
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